Jacob Ypilan Email & Phone Number

With a strong background in ICT help desk support and technical troubleshooting, I am dedicated to ensuring the smooth operation and optimal performance of software and systems. Through my astute problem-solving skills and meticulous attention to detail, I have consistently resolved issues and provided seamless support to enhance the functionality of ICT departments and drive overall company productivity.I have excelled in my role as an IT Technical Support Specialist, where I demonstrated expertise in installing and configuring computer hardware, troubleshooting system and network problems, and diagnosing and resolving both hardware and software faults. My ability to rapidly build rapport with customers and colleagues has allowed me to effectively provide procedural documentation, relevant reports, and establish exceptional working relationships.In my previous positions as a Network Support Officer and IT Helpdesk Technical Support, I have proven my proficiency in hardware installation, network support, device configuration, and software updates. Additionally, I have showcased my repair skills, particularly in maintaining and supporting communication networks and servers, as well as performing backups of critical equipment.My certifications as a CNSS Certified Network Security Specialist, ICND1 v3 CCNA Interconnecting Cisco Networking Devices, and Introduction to Cybersecurity, have further expanded my knowledge and expertise in the field.Furthermore, I have experience as an Administrative Assistant, where I diligently entered and verified data, maintained confidentiality, and provided detailed reports. This experience has honed my attention to detail and accuracy in information management.I hold a Bachelor of Science degree in Information Technology from AMA Computer College East Rizal.With a commitment to continuous learning and staying updated on emerging technologies, I am always ready to take on new challenges and contribute to the success of any organization. I am confident that my technical skills, strong work ethic, and ability to deliver outstanding customer support would make a valuable addition to any team.

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  Ama University

  System, Networking, And Lan/Wan