Managed, configured, and maintained SQL Server databases and processes.Analyzed, solved, and corrected database issues in real-time.Planned and developed SQL queries delivering data dashboards to clients.Assisted developers with query tuning and schema refinement.Assisted and advised Operations team with user technical support.Provided specialist technical support for DMA’s OPUS portfolio management and trading system.Data Imports: Build, manage, and oversee daily data flows, data validations, data consumption and data delivery to consumers.Conducted scheduled maintenance, support, and after-hours system/software upgrades.Diligently logged all work activities and explanations to tickets and actively monitored and reviewed the current ticket queue.Maintained strict adherence to confidentiality requirements, particularly in accordance with the EU's GDPR and SA's POPIA regulations.

NOTE : DMA bought Nutcracker’s business and therefore my work carried on under the DMA (PTY) Ltd name.I held the position of dedicated Client Relationship Manager, overseeing relationships with over 20 financial clients, including some prominent institutions in the South African investment industry.My key responsibilities and accomplishments within this role included:- Extensive travel across South Africa to visit clients, offering personalized training and addressing their daily challenges by providing answers and tailored solutions.- Sourcing and utilizing client feedback to guide the developers in implementing targeted software improvements.- Organising and delivering quarterly webinar sessions to enhance clients' knowledge and skill sets.- Consistently achieving exceptionally positive client feedback.- Taking pride in my effective resolution of client issues and my ability to transform critics into enthusiastic promoters for the Nutcracker business and brand.- Gratitude for the opportunity to acquire new clients for Nutcracker, coupled with a consistent track record of successfully upselling additional services.- Assisting new clients during the go-live process, providing handholding either onsite or telephonically to ensure a smooth transition and addressing any issues promptly.

I held the position of dedicated Client Relationship Manager, overseeing relationships with over 20 financial clients, including prominent institutions in the South African investment industry. My key responsibilities and accomplishments within this role included:- Extensive travel across South Africa to visit clients, offering personalized training and addressing their daily challenges by providing answers and tailored solutions.- Sourcing and utilizing client feedback to guide the developers in implementing targeted software improvements.- Organising and delivering quarterly webinar sessions to enhance clients' knowledge and skill sets.- Consistently achieving exceptionally positive client feedback.- Taking pride in my effective resolution of client issues and my ability to transform critics into enthusiastic promoters for the Nutcracker business and brand.- Gratitude for the opportunity to acquire new clients for Nutcracker, coupled with a consistent track record of successfully upselling additional services.- Assisting new clients during the go-live process, providing handholding either onsite or telephonically to ensure a smooth transition and addressing any issues promptly.

Data Imports: Build, manage, and oversee daily data flows, data validations, data consumption and data delivery to consumers.Planned and developed SQL queries delivering data dashboards to clients.Conducted comprehensive troubleshooting for software and technical issues, encompassing Microsoft hosted Servers (including Exchange and SQL servers), Dell Server Hardware, Stock Exchange Connections, Networking problems.Assembled and configured various devices and components, ensuring seamless functionality.Delivered expert technical assistance and onsite training to clients, facilitating their optimal use of the OPUS Trading and Portfolio management system.Performed routine maintenance on all IT equipment and executed repairs on out-of-warranty devices, covering Servers, PCs, Printers, and other peripherals.Executed updates and upgrades for servers and software, ensuring systems were consistently up-to-date.Collaborated closely with the development team, contributing to the enhancement and management of upgrades to the DMA Trading and Portfolio management system.Ensured that software updates, security patches, and antivirus programs across all systems were up to date.Diligently logged all work activities and explanations to tickets and actively monitored and reviewed the current ticket queue.Maintained strict adherence to confidentiality requirements, particularly in accordance with the EU's GDPR and SA's POPIA regulations.Created and updated knowledge base documents to support daily support duties effectively.

Provided comprehensive support for hardware and software support within the Bellevue Wine Estatenetwork.Contributed to overseas marketing efforts by collaborating with local and international agents. Anoteworthy experience involved a 10-day showcase in Tokyo, Japan, where I represented Bellevue Estate at Foodex 2006, Asia’s largest food and wine show.Spearheaded the development of the estate's website and ensured its continuous improvement throughregular updates.

I was fortunate to secure a temporary contract to catalog all IT hardware across the offices of the Borough of Bromley.Subsequently, I was offered a long-term contract with the Sx3 support team, expanding my role to provide ongoing support for computer hardware, software, and printers to all clients within the Borough of Bromley. A majority of the issues reported were related to desktop hardware or software. In instances of hardware problems, I was responsible for reporting the issue to the hardware company to dispatch replacement parts, with Dell and HP being the primary providers.

I was a part of the support team responsible for overseeing 2,500 desktop users. During this time, I gained a substantial amount of IT knowledge in support, and it was particularly beneficial in developing an understanding of how to effectively manage clients and empathize with their support concerns.The role initially focused on my primary responsibility of overseeing the frequent IT equipment relocations on the MetLife campus. I was directly tasked to manage the relocating of desktops and printers for users, which also included network patching in the server rooms.A significant highlight occurred when Metropolitan expanded the campus with two additional buildings. This project necessitated the relocation of all 2,500 users within a three-month period. I was task as the main stake holder to manage the desktop move, reconnect at new position and test that power and connectivity was restored. The work was exclusively scheduled afterhours, beginning at 16:00 in the afternoon and extending into the early morning hours.

Did first line support telephonically for all problems reported for IT equipment and software.