Jacob Lam Email & Phone Number

Remote

- Lead implementation projects as technical point of contact with clients leading to successful and profitable launches.- Managed up to 10 client accounts simultaneously, comply with tight deadlines, and triage numerous client requestsin order to prioritize work for the team.- Lead weekly meetings to address junior team members questions and roadblocks- Collaborated with clients to finalize project goals, define project scope of work and set project deadlines.- Resolved communication gaps, manage issue escalation, clear development bottlenecks and provide support to alldevelopment process teams.- Worked closely with clients to understand needs and pain points to improve core product and functionality- Identified incidents to root cause, provide immediate workarounds for the issue, and solve underlying problems.- Increased company revenue by 70% by collaborating with Account Executives to build a strong custom support system

Troy, New York, United States

- Working with passionate individuals to design and build their website- Create web pages and user interfaces, using languages and frameworks such as React, JS, HTML/CSS, while incorporating back-end technologies & databases.- Continually maintain and improved client website based on client needs and requests.

Don't Forget About Me - Relationship Management System- Implemented authorization, authentication, and persistence using Bcrypt, JWT, localStorage and Rails Credentials.- Leveraged Redux to achieve organized and maintainable code- Incorporated Semantic UI and custom CSS to improve UI/UX- Designed internal API with Ruby on Rails to enable full CRUD for users, friends, and reminders. - Integrated Cloudinary to upload and store photosBoba Finder - ​Utilized JSON Web Tokens and localStorage to store encrypted user information client-side. - Created RESTful backend server, enabling favorite shops to be stored and persisted in a database. - Integrated FourSquare API to pull and parse stores in the 5 boroughs. Zombie Diner- Participated in Flatiron School's first Game Jam and won "Funniest Game".- Developed a mobile friendly application with React and JavaScript.- Designed internal API with Ruby on Rails.

Brooklyn , New York

- Effectively provide detailed product information throughout the sales process including product presentation, test drives, and product customer service after the purchase - Establishes professional communication with appropriate departments to achieve effective EV automotive sales- Operations for sales and delivery teams including vehicle fleet management, facilities management, inventory management,IT resolutions for office systems and electronics- Proactively engaged in training new hires as needed

Bethpage, New York

- Educated and excited guest about the variety of energy products Tesla offers- Ensured client eligibility for solar programs - Scheduled in home consultations between homeowners and Energy Advisors

Greenpoint, New York

- Engaged in face to face cold calling of qualified homes in the New York City Area- Ensured client eligibility for solar programs- Scheduled in home consultations between homeowners and sales representatives- Conducted training for new and fellow canvassers to ensure success when interacting with the public

Mineola, New York

- Performed preventative maintenance, calibration, repair, troubleshot, and safety inspection of general biomedical equipment.- Conducted electrical safety checks, functional test, and physical inspections- Documented all repairs and maintenance activity, and submitted a written report to the customer to stating the status of each piece of equipment- Generated estimates and scheduled part replacements according to OEM recommendations

Bachelor’S Degree, Bioengineering

Activities and Societies: Chinese American Student Union, Engineers without Boarders , Philippine-American League

Computer Software Engineering