o Lead IT Solutions committee for vetting and developing new technology solutions for FIT and client environmentso Responsible for management oversight of Solutions and Data Services teamo Develop custom solutions that assist organizations to build efficiencies for their staff and to also allow them to quickly adapt to evolving industry standardso Assisted with identifying process/tool gaps and developed processes for SOC2 requirementso Identify and develop security and compliance practices for internal and client environmentso Assist in mentoring and developing leaders and managers

o Responsible for management oversight of network and server engineering teamo Led daily huddle meetings and bi-weekly 1:1 meetings with team memberso Provide direction and guidance over service delivery of network infrastructureo Responsible for scheduling and maintaining resource workloads for the Network Teamo Managed escalation of priority issueso Participated in IT Solutions committee to vet out new technology and develop implementation plan (both for internal and client environments)

o Managed team of server, network, and voice engineerso Responsible for service delivery for all team engineerso Led client solutions proposal processo Onboarded new clients by understanding their existing wired, wireless, and voice environmentso Provided escalated support for wired, wireless, and voice infrastructureo Assisted in training staff on new networking technologieso Communicated complex network design decisions and procedures to non-technical staff

o Assist with the installation of internal and customer infrastructureo Responsible for infrastructure support and project deliveryo Led voice infrastructure implementations

o Supervised a team of field technicians located in Northeast Ohioo Responsible for service delivery of field technician team in Northeast Ohio

• Solarwinds Network Monitor Administration (NPM/APM)• Cisco Call Manager Administration (3.x, 4.x, 6.x)• Cisco Unity Administration (5.x)• Cisco UC520 Configuration/Administration• Symantec NetBackup Administration• Symantec Backup Exec Administration• Led AVG Anti-Virus Deployment and Administration• Active Directory Configuration/Administration• Led ESX & ESXi Design/Implementation/Administration• Responsible for VMware VCB Design/Implementation/Administration• Double-Take Backup and Replication Administration• Layer2 and Layer3 troubleshooting across various customer environments• Cisco IPCC Administration (queue creation)• Part of a 24/7/365 on call rotation team

• Responsible for Tivoli Storage Management administration• Web-filtering administration (using SmartFilter and WebSense)• General configuration and troubleshooting of Layer2 switch environment (120+ sites)• Implementation of print queues across organization• Troubleshooting DHCP scope configurations• General maintenance of various servers (NT, 2000, and 2003 platforms)• Troubleshooting various network printer problems• Installation and configuration of Cisco VPN client for users• Inventory of MDF/IDF closets of 120+ school locations

• Led remote and teaching software, NetOp, research/implementation project• In charge of daily computer maintenance and problem solving• Responsible for local file restorations• Responsible for updates and maintenance of on premise servers• Locking down end user devices within a Novell environment• Installation/Configuration of Web filtering services• Troubleshooting various LAN and web-based curriculum programs• Installed and configured various Cisco wireless architecture• New school and business build outs, which includes laying the basic network infrastructure at the new sites• Assisted with creating and standardizing desktop deployments utilizing a universal image• Installation/Configuration/Troubleshooting VPN client software