Jacory Wright Email & Phone Number

Dallas, Tx

• Handles customer’s administrative needs and requests, delivering first-rate service to meet or exceed their expectations (i.e., Billing, AP, Service Agreement Administration). Provides technical assistance to Partners as needed.• Creates work orders from customer contacts. Creates new customer sites as needed following standard procedures.• Works cohesively with Service Managers, Service Technicians and Sales Representatives, Account Managers and Dispatcher Coordinators to meet the… Show more • Handles customer’s administrative needs and requests, delivering first-rate service to meet or exceed their expectations (i.e., Billing, AP, Service Agreement Administration). Provides technical assistance to Partners as needed.• Creates work orders from customer contacts. Creates new customer sites as needed following standard procedures.• Works cohesively with Service Managers, Service Technicians and Sales Representatives, Account Managers and Dispatcher Coordinators to meet the needs of the customer each and every day.• Utilizes an ACD phone system to manage all inbound/outbound service calls from/to the customer. May manage between 90 and 150 electronic touches per day.• Collects credit card information for authorization on service requests.• Handles dispatch responsibility, including coverage for all Business Units throughout the work week or as needed to insure coverage. Show less

Dallas, Texas, United States

• Assisted contract holders and callers with creating service orders for elevator issues. • Created and dispatched emergency tickets for patrons stuck in elevators.• Communicated daily with service technicians and branch personnel regarding accounts and appointments. • Received and distributed any incoming correspondence to the necessary company member. • Operated as a part of a “pod”; solely responsible for the scheduling and dispatching of every call within a certain… Show more • Assisted contract holders and callers with creating service orders for elevator issues. • Created and dispatched emergency tickets for patrons stuck in elevators.• Communicated daily with service technicians and branch personnel regarding accounts and appointments. • Received and distributed any incoming correspondence to the necessary company member. • Operated as a part of a “pod”; solely responsible for the scheduling and dispatching of every call within a certain geographical area. Show less

Jackson, Ms

• Evaluated team members and provided constructive, directed feedback• Mentored and motivated team members via huddles, etc. • Pair with other management and team members to improve call quality and performance metrics.• Assessed and analyzing call statistics and created improvement plans.• Resolved team issues as well as took supervisor calls, or “escalations”. • Monitored live or recorded calls and coached team members regarding them.