Project Planning, Implementation and Management with strategic Clients. Budget management. Customer Relationship Management. Strategic value added management.

Construir propuestas gana-gana para RFI/RFP/RFQ y proactivas, junto con el equipo de PMO.Apoyar a la Dirección Comercial en presentaciones con Clientes y procesos RFX.Trabajar en equipo con las áreas de Marketing, Ventas y Operaciones para incrementar el volumen de leads y ventas a Clientes nuevos y actuales.Servir como punto de contacto del Cliente para nuevos negocios y procesos licitatorios.

Gerente de Cuenta para operadores de telecomunicaciones y empresas de alta tecnología.Experiencia y conocimiento en soluciones de biometría, identidad digital, seguridad informática, comercio electrónico y transformación digital. Proveedores de IBM, Fortinet, Checkpoint, AWS, Idemia, Cisco y Sophos.

Developed long term customer relationships; consultative sales, up & cross-selling with the C-Level of corporate Clients, listening and adding value to their business in Colombia, Mexico & Chile. Supervised the effective delivery of hardware, software and services related to: BPO, Contact Center, CRM, ERP, OSS/BSS, Cloud solutions, managed services and third party providers. Presales, demand planning, resource allocation, forecasting, follow up and closing of the offers. Opened and developed new businesses and commercial alliances.- Achieved recurrent sales over 7 MUSD in a year, exceeding twice the sales target, as a result of the development of new businesses, team leadership and the close relationship with the Clients and their needs.- Revenue assurance program that collected over 300 KUSD in receivables in a year, by means of negotiation and close control on the implementation, invoicing and billing processes.- Reached an increase of 175% in the customer base in Colombia in a year, surpassing the 100% goal, working hand in hand with the Client, and delivering solutions tailor made to the final Customer.

Researched companies’ strategy and market for new products and services, working with internet firms in the UK and Germany (Admiral Group, DRL). Preparation and delivery of business plans, including dashboards and financial projections, to Boards of directors, CEOs and business managers. Experience in internet companies: online customers acquisition, attention and retention, email marketing, search engines, SEO/SEM, key metrics, conversion rates, strategic alliances, business models, online advertising, e-commerce, price comparison websites, Google and Facebook partnerships, PPC/CPM,internet competition and innovation.- Developed a diversification plan for a leader internet company in the UK, based on a detailed assessment of productivity, core competencies and competitive advantage, along with market opportunities and threats.- Completed a comprehensive international market analysis for a leader internet company in the UK. Selection of the most suitable potential markets and building of an in-depth business plan and market entry strategy.

Managed Customer relationships and developed the consultative sales cycle: understanding, articulating, structuring and solving B2B Clients’ technology needs, using the Solution Selling approach with América Móvil - Claro, Telefónica and local operators in Mexico, Venezuela, Ecuador, Peru, Brazil, Panama & Colombia. Project Management pre and post sales, planning and execution of the strategic account plan, focused on Client satisfaction and a win-win approach; Profit and Loss (P&L) accountability and forecasting; periodical meetings with technical directors and partners. Suppliers’ management. Coordination of a regional team, over 20 people, of internal and external collaborators, technical and non-technical. Managed organizational change processes. Planning and implementing productivity metrics. Training services management, e-learning, cloud solutions, and competence development programs with Human Resources areas.- Surpassed growing sales targets up to 10% during three years, selling above EUR 1 million a year, with sustained profits in a highly competitive vendors market, including existing and new Clients and regions and focusing on service’s quality, effective communication and customization of the services.- Directed my team to reach very high Client satisfaction levels (above 90%) in the services delivered, measured by KPI’s: Quality of the services and Net Promoter Score (NPS).- Led a strategic project involving seven countries in Latin America, working to very challenging schedules, delivering and negotiating high quality services with specialized resources, reaching Customer Satisfaction Levels and profits up to 20% above the target. Experience selling complex solutions over a lengthy sales cycle (12 months).

Technical presales leader and senior product manager, answering RFIs/RFPs/RFQs. Design, implementation and post-sales support of technology solutions (hardware, software and services), developed according to Client’s needs and interconnecting Third Party products. Experience with mobile and fixed networks, IT solutions, databases, CRM and ERP.- Positioned myself as the trusted technical expert at national level for a microwave radio system and OSS/BSS platforms.- Deployed and managed part of a Mobile Content Delivery platform, recognized in Ericsson as the world’s First Office Application (FOA) of this technology.