Jacou Mata Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Working with web-oriented programming languages since 2005 using technologies like: PHP, HTML&HTML5, CSS&CSS3, JavaScript, JQuery and more, also SQL databases like MySQL, SQL and MariaDB. I started by creating my own websites and nowadays I create websites for my own customers most located in the DFW area. Including a TV Repair Portal where they can manage their customers and parts inventory.UNIX Server experience.I also run all those websites from my own server (FreeBSD) similar to Linux but BSD-UNIX like server, this gives me the flexibility to SSH in and make changes to PHP configuration, MySQL, MariaDB, create backups, run shell scripts and more since I have full access. FreeBSD has the option of creating jails (containers or chroot but better) for individual services like: dns (tinydns), web (apache), email(qmail-postfix-vpopmail), stats(awstats), status(syslog), ssl-secure (nginx)I'm also fluent in Spanish (Verbal and Written) TECHNOLOGY SUMMARYSOFTWARE LAMP, Command Line administration and Configuration, SSH, RSync, Microsoft Office 2000, 2010, Norton Antivirus, McAfee Anti-Virus, Remote Desktop, VNC.Platforms: Linux Debian Based Distributions, Unix BSD/FreeBSD Distributions. Windows NT/2000/XP/Vista/7/8/10HARDWARE PC/Server Assembly, IBM compatible PCs, Workstations, Ethernet, Mother Boards, Video & Sound cards, Monitors, CD-ROM Drives, Memory Chips, IDE/EIDE/SCSI Hard Drives & Other devices, SCSI Controller Cards, Scanners Printers.LANGUAGES HTML, XHTML, PHP, Ajax, jQuery, ECMAScript, JavaScript, HTML5, CSS, CSS3, Perl, CGI, Python, XML, MySQL Command Line.NETWORKING LAN/WAN, TCP/IP, Ethernet, DHCP, DNS, Wireless, Network Security.

Functioned as member of Repair Team at Store and On-Site, handling customer’s issues over the phone troubleshooting a diverse group of end users. Managed various areas of support including broadband connectivity.Key Contributions & Accomplishments:Customer Support & Satisfaction - Achieved high level of customer satisfaction through patient, methodical approach to problem resolution, with majority call resolved, ordering the right components to get the issues solved within the company’s time requirement. Turn around tense situations with irate customers into positive outcomes.