Jacqueline L. Email & Phone Number

Redmond, Washington, Us

Strategize Azure partner programs ensuring they resonate with our target audience and meet business objectives. Crafting go-to-market plans, collaborating with cross-functional teams, and driving customer and partner engagement to achieve revenue growth. Dynamic role that blends strategic thinking with creative marketing and leadership. Working as a team to continuously improve our market presence through innovative strategies.

Redmond, Washington, Us

Strategic relationship focused role supporting global customers. Assisting with and consulting on customer business needs, account planning and service delivery. All industries.

Redmond, Washington, Us

Adoption and change management for Enterprise Retail & CPG.

Redmond, Washington, Us

Responsible for the proactive Executive Engagement strategy with customers and partners. Collaborating with field resources to help bring the right executive into business value discussions. Leading Commuinications and representing the voice of the Executive to build brand awareness and engagement across internal and external platforms.

Redmond, Washington, Us

- Utilized people change management to identify tech-driven business scenarios for transformation.- Collaborated with customers and IT/Business decision makers to create adoption plans for faster value realization.- Passionate about enhancing employee experience through technology for improved collaboration and engagement.- Assisted customers in deconstructing business pain points and providing solutions with resources and guidance.

Austin, Texas, Us

Focused effort to drive value and client education by supporting CSMs across North America.HCM dedicated center of excellence. Focused on providing product specific information and awareness to the CSM community, serving as a dedicated subject matter expert for HCM and Talent Acquisition cloud customers. Advocating for customer needs and driving results based on customer satisfaction.Partnering with customer dedicated CSMs to help drive value through KPIs and product discussions based on customer needs. Working with customers to strategize and identify project plans for growth and product adoption.

Austin, Texas, Us

Austin, Texas, Us

Serve as a valued partner to assist customer with strategy to use products and drive the value of cloud investment. Identify areas of growth and room for additional products through customer business goals. Partner with sales to retain and grown cloud footprint for customers. Provide best practice guidance to improve customer utilization of Cloud products through regular cadence calls and onsite meetings. Leveraging internal Oracle resources to provide additional support and guidance when necessary.Provide education and communication to customers for using resources available to them to ensure a successful Oracle experience.

Roseland, New Jersey, Us

Supported HCM clients using ADP SaaS products. Partnered with key stakeholders to conduct business needs analysis to determine gaps and provide recommendations for areas of improvement. Provided HR coaching and advisement for ensuring best practices for employee experience and business outcomes.Positioned ADP value-add products/services to help promote the growth of investment with ADP as well as aligning the solution with the clients business needs.Presented business review (bi-annually) during onsite client meetings to review ADP product utilization and assess utilization of ADP cloud solutions.Leveraged onsite meetings to showcase additional features and functionality as appropriate with Technology Consultants.

Roseland, New Jersey, Us

Provided HR consultation and account management to over 40 accounts located through the central US.Responsible for long term client success and renewals.Prepared and presented business review to C-level executives and business line owners of account health. Highlighting projects, product utilization and areas of opportunity within the products and services ADP offered.Worked as HR consult educating clients on HR best practices and supported interpretation of policies and legislation for their work place.Provided onsite and web-based support for product utilization through live walk through of product and or through use of PowerPoint.

Clayton, Missouri, Us

Helped to provide a customized application for internal HR. Partnered with C-level HR contacts to showcase functionality and features of web-based applicant tracking system. Addressed global business needs by strategically aligning HR best practices thus creating a more customized solution offering.Provided live demos for prospects to help highlight features and functionality of solution. Demo environments customized for specific customers upon request.

Kansas City, Mo, Us

Led the National Commercial Card Sales team to increase bench strength and further develop sales leaders. Business Unit experienced major change and had significant turnover, new VP of Operations needed to show 30% improvement in overall sales. Met goals through improved strategic plans. Employee development and coaching. Worked with Field Managers to use HRIS for goal setting and development initiatives. Partnered with HRIS Admins to set up better dashboards and reporting within Taleo for recruiting and management needs.Point of contact for LinkedIn partnership within HR team, providing education to internal HR recruiters on how to use LI recruit for successful candidate pipeline building.Led managers through succession planning activities to determine high achievers and individual contributors.Coached and guided 7 regional managers and their respective teams, focusing on improved metrics and performance.Partnered with HRIS Project team to support HR user adoption during Workday implementation.

St Charles, Missouri, Us

Supported internal leadership, supervisors and employees focusing on all HR aspects; Led first ever employee engagement survey to determine strengths, weaknesses, opportunities and threats. Results enabled better management of gaps and to sustain improvement that was working. Enhanced the culture by applying expert skills to guide managers through employee relations, retention and performance management and progressive discipline. Managed most HR transactions including terminations, exit interviews and processed EEO and unemployment claims with Payroll via HRIS. Worked to ensure compliance with all Federal and State Employment Law; partnered with HR Director on ADA, FMLA, Title VII, Pregnancy Discrimination Act and HIPPA grievances.

Las Vegas, Nv, Us

Accountable for coaching employees, implementing action plans for improved success. Reviewing labor and operating budgets and adjusting to meet business volume needs.As a Training Specialist developed and facilitated employee training programs through the use of presentations, computer based training and on the job learning. Monitored and evaluated efficacy of programs discussed outcomes with management and provided recommendations for further improvement.

Master'S Degree, Health/Health Care Administration/Management

Bachelor'S Degree, Human Resources Management And Services

High School

Certificate, Shrm Learning Program