Jackie Veith Email & Phone Number

Collecting on past due accounts while preserving guest relationships and the Target brand.

Supporting the call centers needs by handling every call type, escalation, team member assist, online help, collections, authorizations, retention and disputes.

Monitoring and scoring calls, providing constructive written and verbal feedback, creating job aids to assist in improving work performance, scheduling and facilitating quality status sessions. Meeting with team leaders to create appropriate action plans.

* Assuring all Target guests are treated fairly and courteously. * Creating tools to help insure representatives understand their role and can perform their duties efficiently and effectively.* Supporting the call centers needs by handling every call type.* Monitoring representatives calls and providing feed back speaking to strengths and opportunities.