In my capacity as a Microsoft Commercial Executive Assistant (CE-A), I lead critical initiatives to streamline licensing processes and drive strategic business growth for our valued clients. My core responsibilities encompass:• Conducting In-depth Usage Analysis: Thoroughly evaluating a customer's current Microsoft product usage in a volume licensing context to identify opportunities for product upgrades or new additions that align with their organizational objectives.• Crafting Tailored Licensing Solutions: Collaborating with cross-functional teams to devise customized volume licensing contracts that cater to the unique needs of our clients, promoting customer satisfaction and loyalty.• Strategic Contract Renewals: Orchestrating seamless renewal of volume licensing contracts for extended periods of 3 to 5 years, ensuring continuity of service and operational efficiency for our customers.• Negotiating Competitive Pricing: Engaging in pricing negotiations with customers and justifying the proposed costs with or without discounts, leveraging a strong understanding of Microsoft products and market dynamics.• Proactive Product Recommendations: Recommending enhancements or upgrades to Microsoft product suites based on customers' usage patterns and business requirements, driving incremental revenue for Microsoft while optimizing customer solutions.• Streamlining Communications: Facilitating clear communication and collaboration between customers and internal teams, ensuring optimal product adoption and utilization, and enhancing overall customer experience.I'm deeply passionate about optimizing Microsoft solutions to elevate customer satisfaction and contribute to the growth of both our clients and Microsoft itself.

As a Data Analyst within the True Up Deal Desk (MSTUDD), I proactively identified Microsoft volume licensing enrollments in need of true-up completion. Leveraging my analytical skills and innovative mindset, I developed a custom Excel tool that significantly accelerated our true-up processing, enabling a 3x boost in efficiency compared to manual workflows. My role was instrumental in supporting account managers and ensuring seamless compliance with licensing agreements.

I initially joined Sogeti as a Microsoft Volume Licensing Processor within the Licensing Specialist Team (LST). While not officially assuming the role, this experience provided me with invaluable insights into the licensing domain, laying the foundation for my subsequent role as a Data Analyst.

● Evangelize Dell Technologies products among the sales force and their clients.● Track metrics and manage status of deal registration, pipeline, open quotes and orders for the purpose of bringing opportunities to a timely and successful close.● Create and deliver training on Dell products in order to produce a highly knowledgeable and effective sales force.● Broker relationships between multiple parties (Sales, Dell representatives, clients)● Promote incentives for sales reps to maximize company gross margin and individual take-home bonuses.

● Managed the technical side for support contracts between HP and its clients. Clients included Dreamworks, Haliburton, Sanofi-Aventis, and Activision-Blizzard.● Alongside a dedicated sales rep, developed efficient IT rollouts and service plans.● Enforced corporate guidelines and government standards with every project.