• Responsible for the successful delivery of projects within my portfolio to be on time and on budget.• Projects within my portfolio includes: - Material cleansing and BoM building.- Asset hierarchy build and restructuring from P&ID audit.- Asset hierarchy build and restructuring from Plant Walkdown audit.- Worked with various ERP/EAM software to complete data migration projects such as Maximo and SAP.• Work closely with my team and the customer to create a positive working relationship, resulting in the renewal or new project opportunities. • Providing guidance to complete a project from start to finish.• Make certain that project scope, budget and schedule is within agreed contract.• Identify and resolve any possible risks or roadblocks during project phase.• Design and implement custom features into the software specific for customer needs.• Liaison between Marketing, Sales, Services and R&D to triage software bugs and enhancement into the product roadmap.• Responsible for the recruitment, career development and in the onboarding process of employees and partners

Currently oversees services activities at HubHead. Coordinate with internal projects and departments to ensure the deliverables within the SOW are attainable and realistic for project completion to be on time and budget. As the go-to-person, main responsibilities are to remove any blockers that may appear during a project, gate keeper for quality control, budget review, schedule and resource management. Other responsibility includes design and delivery of in person or online training sessions related to the NRX AssetHub solution to the customers so that our customer can continue to organize and sustain the high data quality standard that is required for an Maintenance Data asset driven industry.

• Concurrently lead and managed various size projects.• Create and manage accurate and detailed project schedules and resource plans based on defined scope.• Monitor progress, cost, and summarize updates to customers and stakeholder for visibilities and risk management.• Build and motivate all team members to be efficient team contributors with strong team morale within the project team.• Plan and manage project transition from project state to Production Go-Live with proper documentation and knowledge transfer.• Mentor junior staff members.

• Led various blueprinting workshops with customer to clarify and document customer business requirement, gaps, and challenges.• Work closely with cross-functional teams to determine action plan to address gaps, business requirement and challenges.• Document user stories, functional specification, and backlog items, and prepare test specifications utilizing agile methodologies.• Articulate key functional capabilities of NRX services and software as solution to customer’s business requirement, gaps, and challenges.• Prepare unit tests and integration tests/customer acceptance tests.• Provide User support and training (online or on-site).

Responsibilities: • Liaise with SAP partner and internal support community to standardize best practices and practical workflow methodologies that works well for both internal and external process related to support. • Manage customer expectations, issues and solution deliveries from all cycle of the projects (sales, blueprinting, Go-Live, Post Go-Live support) to guarantee project deadlines and any uncertainties or concerns.

• Monitor customer support cases and ensure they are addressed quickly as per SAP SLA agreement.• Provide support (Phone, email, online conference) to resolve any complex customer problems (especially with escalation cases).• Closely work with SAP partner to standardize best practices and methodologies related to customer satisfaction in customer support.• Keep the support department updated with the latest practices

Responsibilities:• Ensure that data collection and conversion meets standard quality while meeting tight deadlines in multiple projects.