Jacque Hale Email & Phone Number

Cleveland, Ohio, United States

Euclid, Ohio

Cleveland, Ohio

Cleveland OH

Business Analyst\Project Manager, Jones Day for Pomeroy Cleveland, OH – October 2015 - Present* Leading the application rationalization for the migration to Windows 10* Collected and compiled software inventory of ~6,000 assets, leveraging several internal sources (SCCM, ACT, Software catalog, EDST, OEAT and individual spreadsheets)* Identified owners for.

University Hospital - Cleveland OH

• Led the application rationalization for the migration to Windows 7
• Partnered with the business leads to approve and standardize health care applications required to migrate to the Windows 7 environment
• Directed and coordinated SI for all applications, performed data consolidation on software/hardware, worked with application owners to gather source, instructions, and security keys for application packaging team, and.
• Led the freelance team of 4 in the daily coordination of information used to assist the deployment team. Provided daily statistics, status and deployment spreadsheets for each UH site

Avery Dennison - Mentor, OH

• Led the project migrating the environment of almost 25,000 assets from Windows XP to Windows 7
• Standardized global image, business application and bundling software for deployment based considerate of region, business and function
• Chaired the global, end- user computing steering committee and daily global testers technical calls
• Governance Support - Assisted in managing the portfolio and overall process
• Communication Liaison - Work with SIS Communications Team and business unit local support
• Technical Analysis - Assist outsourced company with documentation on processes and standards

Avery Dennison - Mentor, OH

• Served as Sr System Engineer (Tier 3) supporting the company’s global messaging environment
• Responsible for Tier 3 support for users, Helpdesk and migration team support across company’s global locations
• Responsible for capacity analysis & growth trends on existing servers
• Construct problem synopsis to ensure better clarification on problem resolution regarding Helpdesk cases along with creating all knowledge base articles
• Created and documented the corporate standards for setup/configuration of all Lotus Notes users
• Perform Research & Development testing and R&D for Notes R8

Solon, OH

• Senior Level Notes Administration responsible for 3rd level user support for Lotus Notes and Sametime for entire company, including all changes, upgrades, replacements and consolidations in regards to users and servers
• Coordinated and implemented rollout of Sametime 3.1 to entire organization and hosted users using domain to domain connectivity.
• Companies tech SME in SAN equipment
• Authored all documentation distribution to Helpdesk and users

Mayfield Village, OH

• Coordinated and implemented all Notes projects within the organization, supporting 13,000+ users and 50 servers across 4 divisions, which included server consolidation, replacement, migration, hardware installation and.

Forestry/Conservation

Education record