As a Lead AI Analyst, I specialize in delivering actionable analytics and feedback that assist our engineers in enhancing AI models. I assist in the design and testing of conversational flows across various communication channels, ensuring each interaction is smooth, natural, and error-free. My responsibilities include conducting comprehensive quality assurance reviews for AI Analysts, providing essential guidance for ongoing training and updates to align with company standards and the latest advancements in AI technology. I actively contribute to team discussions, sharing innovative training ideas that promote continuous improvement. Demonstrating adaptability, I cover open hours as needed to support and enhance a positive company culture. Additionally, I serve as a backup for the AI Training Manager and other leads, ensuring supervisory support during critical periods. Engaging in various departmental projects, I complete Quality Reports for AI Analysts, identifying improvement areas and upholding high training standards.

-Work with individuals with mental illness in their homes on personal goals to promote independent living.-Construct client assessments and goal plans.-Schedule clients each week according to availability between myself and each client.-Communicate regularly with client providers and other supports as needed.-Keep all client files up to date monthly.

-Employed with Robert Half, a temporary accounting and finance staffing agency-Placed at Chitty Garbage of Nevada, IA as an office assistant. My duties included answering customer service calls and data entry.

-Supervised staff and 8 adult consumers in an apartment setting of individuals with mental illnesses-Interviewed and hired Direct Support Professionals-Created staff schedules-Coordinated physical and mental health appointments for all consumers-Attended leadership conferences regularly-Regularly communicated with consumer guardians, other family members, consumer doctors, and other supports-Helped consumers achieve goals and work on daily living skills-Kept consumer and staff files up to date-Ensured consumer benefits were always current

-Worked on assembly lines to assemble popcorn machines, snow cone machines, hot dog warmers, and cotton candy machines

-Assisted individuals with daily living skills-Assisted in the development and implementation of long and short-term goals for service individuals

-Cared for 5-6 children between ages of 3 months and 7 years old daily-Prepared 3 meals and 2-3 snacks daily-Played educational games and activities with children daily-Managed business income and childcare expenses

-Temporary position through Jacobson Staffing in the purchasing department-Tracked shipments in excel-Ordered parts for assembly lines-Answered phones-Filed invoices-Other small miscellaneous office jobs

-Worked with youth between ages 6-15 years old with behavior disorders in a residential treatment home-Assisted youth with making and reaching personal goals to become successful in treatment program-Maintained safety and security of all youth under care-Observed individual behaviors and reported issues to supervisory staff

-Conducted research on financial literacy-Worked with Iowa College Access Network to teach the Life Store, a budgeting program for high school students-Conducted classes on financial literacy in the community

-Answered phones-Helped with food and kitchenware inventory-Interacted with customers and worked in a team environment on a daily basis-Helped keep facility clean-Entered meal forcast numbers into excel

-Trained incoming staff regarding restaurant's practices and procedures-Maintained clean dining room, lobby and service areas at all times-Interacted with customers, served food, and created a pleasant environment for customers-Answered phones-Operated cash register

-Assisted children with mental and physical disabilities with learning daily living skills to become independent in their community