Jackqueline Njuguna Email & Phone Number

Acworth, Ga, Us

Atlanta, Georgia, United States

In this role, I engage with customers and prospects both in person and on phone to determine their financial needs, and meeting those needs by proactively offering appropriate solutions through products, services and guidance to achieve their financial goals.

Atlanta, Ga

In this role, I deploy preventive maintenance to keep all facilities safe and in good condition for daily and weekly services at the church. Also, I collaborate with the pastor to assist in the timely preparation of payroll accounts for the department, resulting in prompt payments. I keep track of all office supplies to ensure all items are sufficient and ready for use during church operations.

Atlanta, Ga

I improved students’ grades and physical development by partnering with other teachers to address academic needs through personalized sessions. Moreover, I liaised with educators to prepare student-centered curriculum and learning materials; utilized exceptional communication and interpersonal skills to build trusting relationships with students.

Nairobi County, Kenya

As an Executive Banker, I prospected new clients and transformed customers into loyal bank advocates while assisting clients with banking needs such as deposits, withdrawals, and loan payments. I provided high levels of customer service, achieved sales targets, and grew the bank’s market share by promoting financial services to each customer. Additionally, I maintained knowledge of current products and competitive offerings from other financial institutions.Moreover, increased customer service turn-around time (TAT), provided administrative support for branch operations and educated the customers on banking products. I acquired new customers and minimized bad debts by engaging clients on their arrears and regularizing affected accounts.

Nairobi , Kenya

While serving as a Customer Service Consultant, I improved customer experience by resolving all inquiries/queries on bank accounts, financial services, and banking products. I ensured financial/cheque transactions were processed accurately and efficiently in compliance with all policies, procedures, and regulatory and banking requirements. Also, I reduced fraud cases by checking and verifying all transactions and customer details before processing.

Nairobi, Kenya

In this role, I bolstered the bank’s revenue by marketing and educating customers on products such as credit cards, loans, and accounts. Moreover, I sourced new customers and answered calls from prospective and current clients regarding products and services. To promote banking products, I delivered financial and investment advice to clients on savings plans, insurance policies, and retirement planning.

Nairobi, Kenya

As a Sales Representative, I built long-lasting business relationships with multiple customers, increasing client retention and referral rates. Also, I increased market leads by surveying competitors’ performance and positioning existing products in an appealing, customer-centered way across various platforms. I further promoted healthy competition by assessing market trends, reporting new products, and developing strategies to display products.