Jacque Osborn Email & Phone Number

Morton, Washington, United States

Randle, Washington, United States

Vancouver, Washington, United States

Managed technical based projects and project coordination team. Implemented procedural updates to correct deficiencies and improve operations. Introduced change improvement plans to ensure process alignment with specific goals, methodologies and initiatives throughout management office. Prioritized needs and delegated assignments in order to handle.

Vancouver, Washington

Managed technical based projects. Implemented procedural updates to correctdeficiencies and improve operations. Introduced change improvement plans to ensureprocess alignments with specific goals, methodologies and initiatives throughoutmanagement office. Prioritized needs and delegated assignments in order to handlemultiple projects simultaneously..

Bellevue, WA

Customer Service Supervisor / Associate Manager Performance management for direct reports including, onboarding, creating KRAs and Development Action Plans, addressing performance gaps, salary administration and attendance management. Participate in department pipeline/succession planning. Responsible for temporary employees screening, onboarding and.

Ensure adequate phone coverage. Provide training and mentoring to lower level positions; includes conducting phone and document processing quality checks, recommendations for recurrent training. Actively seeks information to understand the customer's circumstances, problems, expectations and needs. Interacted with customers to provide information in.

Data entryInbound/Outbound phone calls

Managed two separate officesAll data entryAnswered multi-line phonesKept track of daily service numbers for employeesCreated and sent out invoices to ClientsClosing and opening responsibilitiesSetting up events/showsTook complaints from callers