Jacque Turner Email & Phone Number

Appleton, Wisconsin

De Pere, Wi

Newly created role responsible for resolving and/or responding to customer requests, questions and concerns for the entire company; fields customer phone calls as well as more than 300 e-mails per month. Monitors company’s inbox seven days a week to ensure prompt response. Interacts with individuals at all levels to provide customers with appropriate responses and resolutions. Maintains awareness of all policies, procedures, promotions and other factors which could potentially impact the customers’ shopping experience.

De Pere, Wi

Newly created position responsible for engaging with customers and growing the company’s presence across multiple platforms, including company website, Facebook, Twitter, LinkedIn and Pinterest. Uses media to showcase community involvement, celebrate employees and share coupons, in-store events and contests.• Grew number of Facebook followers from 2,000 to 91,000 and Twitter from a few hundred to more than 6,000; established company’s presence on Pinterest.• Monitored company profiles on all social media platforms; utilized dashboards that provided instant notification of posts which ensured appropriate responses were made in a timely manner.• Crafted all event-related posts on the front-end of projects and utilized tools to plan and schedule posts across multiple platforms which eliminated the need to create event posts on a daily basis.• Served as company’s photo historian; gathered, digitized and compiled database of photos, ads, articles and other mediums which preserved company history and served as ongoing resource for public relations.• Partnered with Store Directors to designate one person per store to photograph and capture special events and forward the information to the company inbox. Information was used to create posts geo-targeted to a specific market area. • Partnered with marketing vendor to create Tailgating website; created and managed content to correspond with Green Bay Packers’ schedule, including recipes, contests and football-themed DIY items. Website supported company’s brand identity as Green Bay Packers Tailgating Headquarters.I love to see contest, sweepstakes and achievements of our associates all come together to showcase why Festival Foods is winning in Wisconsin. My attention to detail focused on increasing the basket size and strong work ethic are hallmarks of my career.The Facebook March madness coupon campaign brought 16,000 new likes. With almost 9000 coupons redeemed that had 24 hour expiration date.

De Pere, Wi

Newly created position responsible for standardizing policies, procedures, forms and customer service expectations. Gathers and retrieves information from each store location to establish best practices.• Traveled to each market and trained store-level trainers of cashiers and baggers which provided a platform to communicate corporate standards and instilled consistency. Visited each store on a monthly basis to observe and coach to standards.• Reviewed all forms used at each store location, analyzed information needed and created standardized forms which allowed company to consolidate printing and obtain volume pricing.• Traveled to each store location to support POS system software conversion and performed troubleshooting that minimized service disruptions. Converted all stores to use of standardized “universal” produce codes pre-printed on product labels which eliminated need for individual stores to maintain unique codes and simplified cashier operations.

Green Bay, Wisconsin Area

Responsible for establishing consistency in 12-hour training program that coached new cashiers on company culture, procedures and customer service expectations.

Green Bay, Wisconsin Area

Part time cashier for several months before promotion to customer service representative. Responsible for assisting other cashiers and service counter associates to meet the needs of our guests.

Part time position while working at Festival Foods. Special projects assisting the team on presentation information for new and existing clients. Assisted in the vault during busy times and audits.

Responsible for tracking all inventory, fees, associated expenses and title documentation for the “Buy Here /Pay Here” car lot. Tracks vehicles from time-of-purchase through the final sale. Enters purchase and financial contracts into computer system and prints documentation for the Salesperson and Finance Manager. Processes payments received in daily mail and made in person. Ensures automobile titles are received and issued in compliance with all relevant regulations.

Music

Music and Bible studies major

General Studies, Music And College Prep, Graduated

Activities and Societies: Future Business Leaders of America National Honor Society Lettered in Vocal MusicI was in many choirs, groups.