Associate Director, Global Patient Experience Strategic Insights
Current
Apr 2024 - Present
AeroLeads people directory · profile
Jacque Hill Email & Phone Number
Techie@heart|Dedicated Servant Leader|Lean Six Sigma Yellow Belt| Intellection, Responsibility, Learner, Relator, Individualization|Silo Defier|Always Curious|Striving for Aha! Moments|Systems/Holistic Thinker 🌀
at
Novocure
1 work email found
@novocure.com
1 phone found area 877
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Techie@heart|Dedicated Servant Leader|Lean Six Sigma Yellow Belt| Intellection, Responsibility, Learner, Relator, Individualization|Silo Defier|Always Curious|Striving for Aha! Moments|Systems/Holistic Thinker 🌀
Location
Bailey, Colorado, United States
Company size
Who is Jacque Hill? Overview
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Jacque Hill is listed as Techie@heart|Dedicated Servant Leader|Lean Six Sigma Yellow Belt| Intellection, Responsibility, Learner, Relator, Individualization|Silo Defier|Always Curious|Striving for Aha! Moments|Systems/Holistic Thinker 🌀 at Novocure, a company with 749 employees, based in Bailey, Colorado, United States. AeroLeads shows a work email signal at novocure.com, phone signal with area code 877, and a matched LinkedIn profile for Jacque Hill.
Jacque Hill previously worked as Associate Director, Global Patient Experience Strategic Insights at Novocure and Associate Director, Global Patient Experience Operations at Novocure. Jacque Hill holds Master Of Science - Ms, Management And Leadership from Western Governors University.
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{first_initial}{last}@novocure.com
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Profile bio
About Jacque Hill
"Jack of all trades, but a master of none, is oftentimes better than a master of one." I have 15 years of remote work experience, across multiple timezones, leaning into my technology background to be able to effectively blend IT and business needs to accomplish goals, including ways to improve pain points across teams. I am passionate about delivering high-quality results and collaborating with internal and external partners to achieve our shared goals. I also have experience in training and adult learning theory, presentation design and delivery, people management, process improvement, a little DBA and programming experience, and I am pursuing a Master of Science degree in Management and Leadership. I earned my Lean Six Sigma Yellow Belt, which enables me to apply best practices and methodologies to optimize processes and performance. I strongly advocate for DEI initiatives in organizations and believe if organizations truly support employees to be their full selves, the employees will take care of the business. All of this experience combined allows me to be able to work in a variety of teams in various capacities, with empathy and drive. I'm a technologist at heart and a resolute leader who isn't afraid to be in the trenches with the team. I can be reached via LinkedIn or email at jacqulynghill@gmail.com.
Listed skills include Medical Devices, Microsoft Office, Training, Management, and 38 others.
Current workplace
Jacque Hill's current company
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Novocure
13 roles
Jacque Hill work experience
A career timeline built from the work history available for this profile.
Associate Director, Global Patient Experience Operations
- Responsible for driving consistency, operational efficiency, and overseeing operational needs for the North America Patient Experience team.
- Coached and led a team of five direct reports and mentored others as requested, resulting in three direct reports being promoted to more senior roles (one into people-management) and one mentee into a more senior role.
- Consulted globally on strategic initiatives impacting patient experience & satisfaction, improving process efficiency & design, COGS, and data analytics, including go-to-market product launches, presenting to senior.
- Served as key contact between Patient Experience and company IT teams, including serving in the organization's RPA Center of Excellence and leading PEx team to identify 15+ opportunities that could have created an.
- Introduced global KPIs and trends to tie Patient Experience directly to Corporate OKRs, increasing the leadership team's data awareness and literacy within 4 months of implementation through consistent training and.
- Compiled and presented data at global and regional levels.
Apr 2022 - Apr 2024
Senior Manager, Patient Experience Operations
- Blended the US DSS Operations and Care Center (call center) Operations teams to form the PatientExperience Operations team. This required adapting my leadership style to understand three establishedemployees and.
- Streamlined business process documentation and UAT training for S4 Hana conversion, successfullycompleting the department's involvement within the project timeline, and trained two employees ontesting protocols making.
- Played a key role in the overall strategic annual planning process by developing situational analysis to help develop strategic insights into optimizing patient support workflows.
- With the Documentation Specialist, redesigned the Care Center's documentation request process toleverage Asana workflows instead of manual Excel-based tracking. This led to improved visibility intorequests, preventing.
Aug 2021 - Apr 2022
Senior Manager, Dss Operations
Helped define virtual support program in response to covid-19 pandemic, minimizing disruption to patient care throughout the US, including launching DocuSign in the US in 7 days.Collaborated with Product Development, Engineering, Planning, and IT teams on launch of new product and support offerings to streamline virtual patient support and device data.
Jul 2018 - Aug 2021
Senior Manager, Dss Field Training
Continued leading the DSS SAP Task Force, taking point on enhancement requests, user acceptance testing, regression testing, while providing leadership to other DSSs who help support SAP CRM.Joined the project team responsible for implementing enhancements to SAP CRM in Japan. Assisted with training the Japanese team, working remotely with a US leader who.
Apr 2018 - Jul 2018
Dss Field Training Manager, West
Joined the OneTouch project team as a technical and training lead. The project streamlined SAP CRM activities for the DSS team. The project went live in mid-April 2018. In January 2018, I co-led divisional meetings and training for the DSS team. We successfully executed hands-on training sessions to prepare the DSS team for current and future clinical.
Jul 2015 - Apr 2018
Senior Device Support Specialist
- In 2015, joined the SAP CRM business process team; created business process procedure documents and training materials for the DSS team
- In April 2015, led the DSS Level I training held at the USOC. Collaborated with another Senior Device Support Specialist, the Director of Device Support Specialists, and the Head of Global Training to ensure the.
- Beginning in 2013, LISA WMS (warehouse management system) liaison between the DSS field team and the corporate Operations team; responsibilities included developing and maintaining process documents and training tools.
- All duties of the DSS position for Colorado territory
Jul 2014 - Jul 2015
Regional Manager
Provided leadership, training, and oversight to field team of three Device Support Specialists. Created and implemented operational policies/procedures. Worked cross-functionally to identify/resolve trending issues. Upheld performance metrics and regulatory compliance matters.Performed Device Support Specialist responsibilities for Colorado region as well.
Jan 2014 - Jun 2014
Senior Device Support Specialist
Independent, field-based position, responsible for supporting commercial and clinical trial oncology patients utilizing the NovoTTF100A device, preceptor and mentor to the DSS team, and primary lead on group initiatives.Also includes all responsibilities of the Device Support Specialist position and performing all day-to-day operations of the Denver.
May 2013 - Dec 2013
Device Support Specialist
Independent, field- based position, responsible for supporting commercial and clinical trial oncology patients utilizing the NovoTTF device: including conducting regular patient visits to replace components, checking technical status of the equipment, reinforcing patient training, and troubleshooting problems through a well-defined procedure. Also.
Oct 2012 - May 2013
Device Support Specialist
Independent, field-based position, responsible for supporting commercial and clinical trial oncology patients utilizing the NovoTTF device: including conducting regular patient visits to replace components, checking technical status of the equipment, reinforcing patient training, and troubleshooting problems through a well-defined procedure. Also included.
Jul 2009 - Oct 2012
Administrative Assistant
Led team responsible for implementation, configuration, and maintenance of Deltek Vision software.Performed administrative duties including preparing correspondence, spreadsheets, and receptionist responsibilities.Performed administrative function for construction phase services on some projects. Helped assemble marketing documents and presentations.
Mar 2006 - Jul 2009
Inventory Control Temp/Intern
Oklahoma Office Of State Finance
Maintained Lotus Notes database of hardware and software license inventoryConfigured computers for new usersTroubleshot hardware, software, and network problems for end-users
May 2004 - Dec 2005
Team & coworkers
Colleagues at Novocure
Other employees you can reach at novocure.com. View company contacts for 749 employees →
EY
Elie Yaacobi
Colleague at Novocure
Acre, North District, Israel, Israel
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OS
Omer Shenkar
Colleague at Novocure
Haifa District, Israel, Israel
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MB
Michel Benin, Phd
Colleague at Novocure
San Francisco Bay Area, United States
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AN
Ariel Naveh
Colleague at Novocure
Israel, Israel
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LD
Liz Dobrinska
Colleague at Novocure
Phoenixville, Pennsylvania, United States, United States
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BB
Billel Benmimoun Ph.D
Colleague at Novocure
Paris, Île-de-France, France, France
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SB
Sophie Blösch
Colleague at Novocure
Muttenz, Basel-Country, Switzerland, Switzerland
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JK
Joshua King, Mba
Colleague at Novocure
Charlotte Metro, United States
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CH
Carol Hoover
Colleague at Novocure
Fresno, California, United States, United States
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JF
Jorge Fuchs
Colleague at Novocure
Dierikon, Lucerne, Switzerland, Switzerland
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Elie Yaacobi
Colleague at Novocure
Acre, North District, Israel, Israel
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OS
Omer Shenkar
Colleague at Novocure
Haifa District, Israel, Israel
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MB
Michel Benin, Phd
Colleague at Novocure
San Francisco Bay Area, United States
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AN
Ariel Naveh
Colleague at Novocure
Israel, Israel
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LD
Liz Dobrinska
Colleague at Novocure
Phoenixville, Pennsylvania, United States, United States
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BB
Billel Benmimoun Ph.D
Colleague at Novocure
Paris, Île-de-France, France, France
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SB
Sophie Blösch
Colleague at Novocure
Muttenz, Basel-Country, Switzerland, Switzerland
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JK
Joshua King, Mba
Colleague at Novocure
Charlotte Metro, United States
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CH
Carol Hoover
Colleague at Novocure
Fresno, California, United States, United States
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JF
Jorge Fuchs
Colleague at Novocure
Dierikon, Lucerne, Switzerland, Switzerland
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3 education records
Jacque Hill education
Master Of Science - Ms, Management And Leadership
Psychology/Philosophy; Minor: Biology
Bachelor Of Business Administration - Bba, General Business
FAQ
Frequently asked questions about Jacque Hill
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What company does Jacque Hill work for?
Jacque Hill works for Novocure.
What is Jacque Hill's role at Novocure?
Jacque Hill is listed as Techie@heart|Dedicated Servant Leader|Lean Six Sigma Yellow Belt| Intellection, Responsibility, Learner, Relator, Individualization|Silo Defier|Always Curious|Striving for Aha! Moments|Systems/Holistic Thinker 🌀 at Novocure.
What is Jacque Hill's email address?
AeroLeads has found 1 work email signal at @novocure.com for Jacque Hill at Novocure.
What is Jacque Hill's phone number?
AeroLeads has found 1 phone signal(s) with area code 877 for Jacque Hill at Novocure.
Where is Jacque Hill based?
Jacque Hill is based in Bailey, Colorado, United States while working with Novocure.
What companies has Jacque Hill worked for?
Jacque Hill has worked for Novocure, Novocure Inc., Baker Barrios Architects, and Oklahoma Office Of State Finance.
Who are Jacque Hill's colleagues at Novocure?
Jacque Hill's colleagues at Novocure include Elie Yaacobi, Omer Shenkar, Michel Benin, Phd, Ariel Naveh, and Liz Dobrinska.
How can I contact Jacque Hill?
You can use AeroLeads to view verified contact signals for Jacque Hill at Novocure, including work email, phone, and LinkedIn data when available.
What schools did Jacque Hill attend?
Jacque Hill holds Master Of Science - Ms, Management And Leadership from Western Governors University.
What skills is Jacque Hill known for?
Jacque Hill is listed with skills including Medical Devices, Microsoft Office, Training, Management, Customer Service, Microsoft Excel, Software Documentation, and Healthcare.
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