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Jacquelina Stanley Email & Phone Number

Technical Support Engineer & Specialist | Operations at ClickDimensions
Location: Subang Jaya, Selangor, Malaysia 5 work roles 1 school
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Current company
Role
Technical Support Engineer & Specialist | Operations
Location
Subang Jaya, Selangor, Malaysia
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Who is Jacquelina Stanley? Overview

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Quick answer

Jacquelina Stanley is listed as Technical Support Engineer & Specialist | Operations at ClickDimensions, a company with 214 employees, based in Subang Jaya, Selangor, Malaysia. AeroLeads shows a matched LinkedIn profile for Jacquelina Stanley.

Jacquelina Stanley previously worked as Technical Support Specialist at Clickdimensions and Operations Associate at Houst. Jacquelina Stanley holds Diploma In Information And Communication Technology With Specialism In Software Engineering, 3.5 from Asia Pacific University Of Technology And Innovation (Apu / Apiit).

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ClickDimensions

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Profile bio

About Jacquelina Stanley

Jacquelina Stanley is a Technical Support Engineer & Specialist | Operations at ClickDimensions. She is proficient in English and Bahasa Malaysia. Colleagues describe her as "Jacquelina is someone who would never leave a single stone unturned when it comes to achieving her goals. I have never seen anyone perform a given task with such great attention to detail as Jacq. To call her a great leader would be an understatement as Jacq is leader who’s not only great in identifying her peers strengths and limitations but also to work around it. I’ve never met anyone as focused, driven and hardworking as Jacq and it’s been nothing but a pleasure and pure joy to work with her." and "Jacquelina has shown excellent attention to detail and creativity during projects, , she’s great when it comes to colaboration as she gave everyone in our team a voice , She is goal oriented. She was an astonding leader during projects which was translated through her effective communication skills and likeable personality. "

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Jacquelina Stanley's current company

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ClickDimensions
Clickdimensions
Technical Support Engineer & Specialist | Operations
atlanta, georgia, united states
Employees
214
AeroLeads page
5 roles

Jacquelina Stanley work experience

A career timeline built from the work history available for this profile.

Technical Support Specialist

Current

County Cork, Ireland

  • Team: EU Tier 1 Demographic: EMEA Industry: Marketing & Automation
  • Served as the first point of contact for customers experiencing issues with the Click solution in Dynamics CRM, managing support requests to ensure timely resolution.
  • Assisted customers through email (ZENDESK), phone (CALANDLY), and remote troubleshooting sessions,delivering clear and concise problem-solving instructions.
  • Diagnosed and resolved a variety of technical issues, including configuration problems, integration errors, and performance concerns.
Apr 2023 - Present

Operations Associate

Remote

  • Team: UKI Operations Team Demographic: UK & ANZ Industry: Tourism
  • Managed the maintenance and housekeeping aspect of a wide portfolio of properties in the UK & ANZ property ensuring that it was in top condition for each guest.
  • Coordinated a network of 127 independent cleaning contractors and 50 maintenance suppliers to prepare homes for guest bookings,running daily operations and resolving escalations in time before check-in for homes across.
  • Planned, scheduled and managed 100 (avg) clean demands through supplier communications, as well as coordinating and monitoring the delivery of linen to our client’s homes.
  • Retained a 89% 5 Star standard across ANZ properties in cleanliness and property condition while managing host expectations and internal communications from other teams in a timely and professional manner.
  • Trained 10 new hires and supervised UKI operations team to ensure smooth functioning of cleans and maintenance.
May 2022 - Apr 2023

Guest Experience Agent

Remote

  • Team: Guest Experience Team Demographic: UK, Europe, Australia & Dubai
  • Managed a wide portfolio of properties in UK, Europe, MEA and Australia by supporting the guest from pre-enquiries, booking confirmations, check-in, in-stay issues checkout under travel platforms such as AIRBNB.
  • Answered 80 (avg.) global inbound calls (AIRCALL/TALKDESK) per shift exceeding SLA’s targets by 75%, maintained a QA score of 98%
  • Escalated “Claims Against the Guest” (AIRBNB RESOLUTIONS PLATFORM) to raise claims against guest for any in-stay property issues with a win rate of 88% against guest damages.
  • Supported and managed Weekend MEA Guest Experience Team (Dubai Account) by preparing crucial passport registrations for Nakheel properties for check-in of international and local guest in Dubai.
  • Trained over 25 new hires throughly by shadowing to assist with onboarding for daily operations.
Jun 2021 - May 2022

Technical Support Engineer

Cyberjaya, Selangor, Malaysia

  • Project: Kaspersky Labs Demographic: Global Client Industry: Cybersecurity
  • Answered 40 (avg.) global inbound calls (AVAYA) per shift exceeding SLA’s targets by 25% pertaining to technical issues of Kaspersky Labs products and services.
  • Resolved and took ownership of technical issues providing prompt customer support with a professional, friendly and patient attitude to resolve critical technical issues by guiding users through step-by-step solutions.
  • Troubleshooted and investigated issues by performing remote technical support solutions on customers personal devices confidently via BEYOND TRUST, TEAM VIEWER by collecting detailed reports, traces and dumbs for.
  • Accurately creating and maintaining over 1500 cases of sensitive data of incident documentation via company’s ticketing system accurately of every request handled.
  • Contributed to internal knowledge base articles and guides (CONFLUENCE) on solutions and workarounds for specific cases, on documentation of product guides and escalation procedures.
Jun 2020 - Jun 2021

Technical Support Executive

Ara Damansara, Selangor, Malaysia

  • Project: Starhub Demographic: Singapore Client Industry: Telecommunications
  • Answered 50 (avg.) inbound calls per shift exceeding SLA’s targets by 15% pertaining to technical issues of Starhub products and services.
  • Actively listened, diagnosed and resolved technical issues by guiding users through step-by-step solutions of Starhub products and services while politely addressing any customers complaints and escalating to.
  • Accurately creating and maintaining over 3000 cases of sensitive data of incident documentation via company’s ticketing system accurately of every request handled.
  • Exceeding company’s expectations in terms of customer service by proactively memorizing over 30 Starhub products and services to rely accurate information for technical support enquiries services allowing to achieve.
  • Receiving a 5-star customer satisfaction rating (CSAT) through voice communications, highlighting my high QA score of 95%. Appreciated by company for perfect monthly attendance.
Jul 2019 - Jun 2020
Team & coworkers

Colleagues at ClickDimensions

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1 education record

Jacquelina Stanley education

FAQ

Frequently asked questions about Jacquelina Stanley

Quick answers generated from the profile data available on this page.

What company does Jacquelina Stanley work for?

Jacquelina Stanley works for ClickDimensions.

What is Jacquelina Stanley's role at ClickDimensions?

Jacquelina Stanley is listed as Technical Support Engineer & Specialist | Operations at ClickDimensions.

Where is Jacquelina Stanley based?

Jacquelina Stanley is based in Subang Jaya, Selangor, Malaysia while working with ClickDimensions.

What companies has Jacquelina Stanley worked for?

Jacquelina Stanley has worked for Clickdimensions, Houst, Kaspersky, and Starhub.

Who are Jacquelina Stanley's colleagues at ClickDimensions?

Jacquelina Stanley's colleagues at ClickDimensions include Tracy Mccaw, Leigh Smith, Ruti Hayas, Evgenii Shkoda, and Mark O'Quigley.

How can I contact Jacquelina Stanley?

You can use AeroLeads to view verified contact signals for Jacquelina Stanley at ClickDimensions, including work email, phone, and LinkedIn data when available.

What schools did Jacquelina Stanley attend?

Jacquelina Stanley holds Diploma In Information And Communication Technology With Specialism In Software Engineering, 3.5 from Asia Pacific University Of Technology And Innovation (Apu / Apiit).

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