Jacqueline A. Email & Phone Number

Los Angeles, Ca, Us

Beverly Hills, California, United States

• Managed 500+ employee files in HRIS data base.• Created trackers for compliance trainings, employee development, recognition, disciplinary actions, terminations/resignations, onboarding/ transfers.• Partnered with HR Team/ Executive leadership to drive New Hire Orientation.• Coordinated with IT department to automate/update several onboarding tasks.• Conducted a thorough investigation on employee complaints such as policy violations• Facilitated exit interviews, documentation of feedback in accordance with the established HR standard operating procedures.• Delegated COVID-19 positive cases investigation / exposure tracking reports and notification/ Vaccination record tracking in compliance to State and Federal OSHA. Including sick pay associated with COVID-19.• Collaborated with HR Director in the overall administration of the Human Resources function to deliver an excellent guest experience and financial profitability. • Onboarding new team members, employment and recruiting, training and development, team member and labor relations, workers compensation, safety, payroll, statutory compliance, recognition, and reward.• Executed team member relations programs, activities, and initiatives to include, but not limited to, team member appreciation, holiday functions, award banquets and special events, town halls.• Oversaw function of the data management system to include, but not limited to, entry of team member data, recording employment transitions (i.e. hire, separation, leaves of absence, etc.), generating reports (i.e. payroll analysis, labor turnover, etc.) and processing unemployment claims.• Ensure compliance with Affirmative Action Plan and Equal Employment Opportunity guidelines and regulations.• Processed I-9s / preformed audits for compliance including I-9 Reverifications 30/60/90 days• Maintained upcoming announcements/ communications (promotions, special events etc)

Santa Monica, California, United States

• Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.• Ensure all privacy and security protocols are followed as well as departmental and company procedures.• Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest on after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.• Answers inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.• Correctly handling cash transactions and balancing a cash drawer to the given amount.• Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.• Review Group Profiles and Banquet Event information on a daily basis• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.• Verify credit limit report.• Initiate and complete the End of Day process.• Run all reports as required for Food and Beverage audit.• Complete the Night Audit checklist • Maintain proper record keeping (i.e. log books etc.) • Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.• Prepare and distribute the Daily Operations Report to Management team.• Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.• Prepare morning reports and distribute to appropriate departments (Valet, Room Service, Bellmen, Housekeeping etc.)• Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's

Los Angeles Metropolitan Area

• Gained experience in a behavioral therapy clinical setting.• Liaised with HR management to devise and update policies based on changing industry and social trends.• Developed and maintained training materials and benefits packets for new hires.• Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.• Conducted employment verification and background investigation to facilitate hiring process.• Guided new hires through orientation, on-boarding and explained documentation requirements to facilitate HR process.• Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.• Prepared and submitted final pay for exiting employees to comply with federal law.• Created, organized and maintained employee personnel files to keep sensitive data secure.• Performed site evaluations, customer surveys and team audits.• Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.

Santa Monica, California, United States

(Santa Monica, Seattle Tacoma Airport, Los Angeles Airport, San Diego Airport, West Hollywood, Beverly Hills, Fort Lauderdale Florida) • Contacted customers and billing parties about overdue rentals and requested expected date of return.• Prepared sales/ lease contracts, researched customer needs and promoted various products and services.• Oversaw maintenance, appearance and performance of company vehicles.• Researched properties values to determine competitive market pricing.• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.• Networked within communities to identify and capitalize on business opportunities.• Developed annual branch business plan for maximum profitability and effectiveness.• Evaluated budget plans and current costs to project trends and recommend updates.• Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.• Maximized branch revenue by optimizing daily operations.• Established and enforced clear goals to keep employees working collaboratively.• Conducted evaluations and reviews for 10+ employees.• Resolved customer complaints and adjusted policies to meet changing needs.• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.• Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.• Coached and mentored 10 staff members through constructive feedback to develop long-term career goals.• Created training manual for all employees to use as reference guide.