Jacqueline Millan, Shrm-Cp Email & Phone Number

Irvine, Ca, Us

- Manage and resolve employee conflicts within a team of direct reports- Analyze and summarize variances in financial reporting for 1361 apartment homes- Coordinate construction projects on-site for community enhancements and coordinate with subcontractor for 5 different communities

- Trained and assisted with the on-boarding process for direct reports- Actively participated and lead on site employee engagement program to promote positive work culture and environment - Managed and executed on-site resident events for 3 different communities

Aided with management–level daily administrative duties including; weekly sales forecasts on occupancyand projected availability to lease, created vendor POs using thorough knowledge of SAP, processed andbalanced final account statements for exiting residents Reinstated moderate income program (MOD) best practices, hosted quarterly leasing consultant trainingfor 5 other MOD program communities, and communicated daily with OC housing authorities on updatedprocesses and procedures Resolved resident concerns, remediation issues, and relocation when necessary to ensure satisfactionresulting in a 31% yelp score increase Leased apartment homes at a high conversion rate of 43% versus a standard company goal of 30%

Managed a $7 million revenue generating women’s shoes sales floor by delivering on excellent; dataanalyzation and actionable monthly sales goal planning, coaching salespeople on selling techniques, andmaintaining high stockroom standards to ensure product availability Maximized sales through; vendor partnership events, floor merchandising to highlight trends, and addingadditional morale boosting incentives with sales associates Aided with administrative duties such as; department inventory control impacting yearly shortage results,conducted primary interviews during the hiring process, and maintaining records of employee punctuality

Bachelor'S Degree, Human Resources Management And Services

Associate Of Arts - Aa, Business Administration And Management, General