Jacqueline Afful Email & Phone Number

Birmingham, England, United Kingdom

Trained 6 new staff on restaurant standards and to provide outstanding service to customers in high pressure environments. Recorded food and beverage sales using Point Of Sale (POS) system, which resulted in an increase of daily sales.Ensuring that as the staff representative, employees' views are communicated to management and help create an atmosphere of mutual trust between employees and management and therefore improve workplace relations. For example, staff shared some concerns regarding employee incentives which I reported back to management. As a result, 'star of the month' award was introduced and nominees get awarded with vouchers.

London, United Kingdom

• Managed multiple social media communities and replied promptly and professionally to user comments and messages, improving response time rate by 15%.• Designed social media campaigns for church and promoted flyers about the activities commissioned thus increasing interest levels from 30% to 60% in the past 6 months.• Involved in outreaches in the local community to help and change the lives of young people.

Birmingham, United Kingdom

• Delivered exceptional, friendly, and fast-paced service through a partnership with team members to process a high volume of food and drink orders.• Complied with all health department regulations, immediately rectifying associated issues and concerns, thus reducing 90% of health hazards• Managed the till by ensuring all payments; cash and cards were accurate for the purpose of excellent delivery of service.

Leigh, Greater Manchester

• Upsold, cross-sold, and recommended additional items to customers to increase restaurant sales by 15%.• Assisted in providing friendly, relaxing, and professional environments by going the extra mile to assist customer needs, which increased the return rate of customers by 10%.• Maintained an extensive knowledge of menu and specials range by reviewing menus and communicating with chefs daily.

Leigh, Greater Manchester

• Used excellent upselling techniques to increase customer purchase value by 5% when processing payments.• Conducted regular visual merchandising and shelf dressing, keeping shops looking organised and presentable.• Processed cash and card payments, providing correct change, receipts, and other items when required.