Executive, Patient Relations
Singapore
Duties• Responsible to attend and manage company’s feedback from the patients, to initiate and coordinate investigation with relevant internal and external stakeholders.• Monitor and follow-up outstanding / complex feedback issues, ensuring proper closure and replies are provided to feedback providers within the stipulated response time. • Designated as person in-charged of Patient Satisfactory Survey (PSS), responsible for scrutinizing statistical data, preparing reports and presenting to the Senior Management quarterly.Key Highlights• Recognized by head of department and supervisor as a role model in the team who shown genuine care and concerns while handling patients’ feedback, as proven by 3 compliments received from the patients. • Commended for handling PSS report, as reckoned by supervisor for keen attention to detail and accuracy, as well as delivering report on time.• Gained deep understanding of healthcare services, clinic operations, management of service quality, and administrative procedures.• Participated with the planning, implementation, execution and logistics for company’s annual dinner.