Jacqueline Amos, Mba, Msl Email and Phone Number

A leader with over eight years of experience in various levels of strategic management and administration of state contracts within the Florida Department of Health, I am driven, results-oriented, and committed to quality service. As the Project Administrator of Central Florida Child Health Program, Inc. I successfully manage a Medical Home Project, Medical Foster Program and Children Medical Services Staffing Order. My responsibilities includes, strategic planning and development of policies and processes, budget development and execution, expenditure and inventory control, human resources management, payroll processing and, administration of the company retirement plans.

Human Resource Management - compensation/ benefits, policies and procedures, payroll processing, staff orientationQuickbooks, budget, and expenditure managementPurchasing and inventory control Provider Relations

Insurance claims processing.

Conducted intensive investigation into major users accounts and negotiated with a wide diversity of customers for settlement of outstanding accounts.

Supervised, planned, and direct work of customer service representatives. Maintained constant interaction with customers to ensure the satisfactory and timely resolution of complaints. Engaged in Total Quality Management to maintain the quality of service delivery.