Jacqueline Anthony Email and Phone Number

Ensure the smooth and efficient day to day operation of a behavioral health companyProvide administrative support to management and team membersSchedule client appointments and ensure all new clients complete the proper paperwork prior to their appointmentsReceive and process incoming calls, emails and faxesConsistent interaction with clients and professionals in the industryResponsible for advising clients of policies and proceduresCollect co-payments, post and forward statements accordingly

Oversaw reception area and provided exceptional service to all visitors, patients, and the general publicCreated a welcoming and comfortable environment by comforting and anticipating patients' anxietiesAnswered patients' questions and maintained a clean, inviting reception area for hospital guestsUtilized hospital software including Epic and PassagePoint to ensure visitor and patient securityProvided wheelchair assistance to patients and visitors as neededSupported the Director of Volunteer Services with administrative and management tasks as needed

First point of customer contact, providing exemplary service via telephone and in-personProvided intake documentation to incoming patients and informed Registration Dept. of new patient arrivalWorked along with security officer to ensure all visitors were properly checked in and given proper instructions for visitation

Greeted, instructed and scheduled patients in a prompt courteous mannerOptimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephoneConsistently interacted with patients, visitors and co-workers and generated a pleasant environment for everyoneMaintained physicians’ outpatient schedule in computer system and followed office scheduling policiesChecked out all patients including, obtaining co-payments and accurately posting same, reconciled all payments at end of shift and completed the daily cash sheetEntered patient demographics in Clinix and Practice Partner systems

Provided administrative support to the Assistant General Counsel and Deputy General Counsel at an employee health systemOffered general administrative support, performed financial reconciliations, and assisted with special projectsInitiated and retained probate filing guidelines and instructions and assisted legal counsel with the preparation of documents for in-service training of social workersEnsured all probate applications were properly completed in a timely manner prior to submission to CourtMaintained Excel spreadsheet of probate hearings, cancellations and application feesCollaborated with a diverse, interdisciplinary healthcare team including social workers and medical staffServed as Visa Program Administrator, preparing intern work permit applications for submission to the Department of Public Health and advising outside immigration counsel of sameReviewed visa documentation prior to submission to Chief of StaffProduced guidelines and instructions for visa applicationsDrafted correspondence regarding employment litigation matters, including responding to demand lettersProcessed employment litigation matters including opening new files, maintained accurate documentation of each matter, implemented and maintained litigation holds, and maintained matter logs

Provided direct support to the Vice President of Business Planning and Financial AnalysisProcessed 1400+ claims valued at an estimated $105 million in a three-month periodPrepared vouchers, processed invoices and expense reports to ensure all invoices were reviewed and entered in the database in an accurate and timely mannerRaised expense tracking efficiency by assisting with the creation of an Access database filing systemConsolidated, verified, and maintained $5 million of expenses for 20 departmentsReviewed, coded and processed invoices according to company procedures and resolved issues as neededEntered, totaled, and verified invoices using Microsoft Excel and Access databaseResolved issues with vendors, prepared presentations, and managed filing and organization of informationFunctioned as Claims Coordinator, reviewing all incoming claims for proper documentation and forwarding all pertinent information to the analystEvaluated and verified claims for accuracy of documentation and entered into the AS400 claims database

Greeted patients, collected and verified recorded patient information in hospital computer systemsPromptly answered all incoming calls in a professional manner and directed calls to appropriate medical staff Reported obtained medical information from patients and referring physicians accurately, completely and timelyObtained patient records, files, and lab results for staff reviewAccountable for timeliness of patient admission and discharge to/from unitMaintained excellent communication with patients and their families as well as patient care team