Jacqueline B. Email and Phone Number

1.) Processing & managing orders (standard, frame orders, Scheduling Agmts.) in accordance to the relevant KPIs.2.) Analysis & interpretation of F/C, Demand Planning and replenishment of consignment stocks (CMI/VMI).3.) Keep track on open & unconfirmed orders as well as overdue dispatches4.) Processing of MRAs and the issuance of Debit and Credit Notes5.) Maintenance of order processing relevant Master Data and MRP relevant parameters6.) Responding to the customers', Sales' and factories' inquiries7.) Planning, placing and monitoring production orders and shipments.8.) Preparation and sending the necessary documents for direct shipments.

Tasks as Customer Service Representative:1.) Handling of Key Accounts within Europe, Turkey & Russia2.) Processing of Customer inquiries 3.) Order Processing up to Invoicing4.) Demand Planning & monitoring orders according to the Scheduling Agreement, Frame Orders & Forecast5.) Monitoring & replenishment of Consignment stocks (CMI & VMI) under consideration of Forecasts and Buffer Stocks and the proper invoicing of the consignment issue.6.) Placing and control of manufacturing orders and seeing to it that the they are being shipped in a timely manner, considering the LT & that the Just in Time method was being used.7.) Complaints Management and processing of returns for quality control 8.) Issuance of Debit & Credit notes according to the circumstances 9.) Contacts with Assemblers, Sub-contractors or Reworkers, issuing rework orders and processing the delivery to the customers10.) Credit Hold release and communication with customers regarding the outstanding payments11.) Assistance and giving the necessary data to the Field Sales Engineers Tasks as Team's Factory Coordinator (Factories in China, Thailand & Cambodia):1.) The bridge between the colleagues at Customer Service team and the contacts at our factories.2.) Control & pushing the factories so that the goods will be shipped as requested3.) Processing & forwarding of information from the factories to the Team and responding to the inquiries from the factories4.) .Determination and disclosure of ETD/ETA data and the possible delays of goods shipped either by Sea, Air or train to the Team colleagues and Sales5.) Processing and forwarding of Forecast to the factories6.) Processing of Intercompany Sales7.) Processing of toolings purchased by the factory for the production of the customer orders8.) Processing., issuance & transfer of data for new materials (NSI) on the company's global Data base9.) Transfer Price control10,) New and correction of the Routing data & S/P for FOB customers

1.) Order handling of customers in Germany & Austria2.) Sales Coordination including Pre-Sales and Quoting system3.) Registering leads in the system and following-up.4.) Procurement ang Logistics5.) Return & Complaints management.6.) Marketing & customer training support.

1.) Handling of customers, distributors and subcontractors from CE, Nordic, EE. India and Singapore.2.) The whole process of order management all through the delivery process, either manual, EDI, Scheduling Agreements or Consignment stocks (CMI or VMI).3.) Manage Customer Master data and pricing in the the system.4.) Forecast Management.5.) Project Management through CRM6.) Updating and submission of Reports like: > The Business Unit`s Monthly Report - submission to the Management. > Customers‘ bi-weekly Statement of Accounts > Distributors` POS and Share Report > Quarterly Report to the DMASS (Distributors & Manufacturers Association of Semiconductors Specialists (based in the UK) > Distributors Forecast and Revenue Report to Japan7.) Organized Customer workshops

1.) Establishing and maintaining contacts with agents, banks, customers and suppliers in Germany and internationally.2.) Order handling and monitoring.3.) Documentation of the import and export shipments 4. Processing the Letter of Credits5.) Preparation and submission of the monthly reports.6.) Checking and reconciliation of the Account Receivables.