Jacqueline Bates Email and Phone Number

Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change. establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

PROFESSIONAL EXPERIENCE Agility Marketing, March 2015- Current HR Director Recruiting and staffing logistics Sourcing candidates/ Applicant tracking Selection and employee relations Screening and Scheduling Candidates Marketing Strategies Retention Exit Interviews Employment and compliance to regulatory concerns and reporting Compensation and benefits administration Policy development and documents Personal ongoing development Charitable giving Performance management and improvement system

 New Employee orientation and development Client specific education; financial services, customer service and Retrievingof Attending Physicians Statement Monitor and track call center performance and revenue  Interact directly with Clien  Create online training and testing curriculums  Continuing education; client specific Performance management and improvement systemsMonitoring live and recorded calls Ensuring all appropriate disclosures and scripts read verbatim Reporting back to supervision and clients