• Visit clients in their homes to discuss care options• Coordinate free in-home services for qualifying disabled persons • Provide ongoing care management communication and advocacy • Assess clients in hospitals and nursing homes

• Provide excellent service to customers with an emphasis in the areas ticketing, reservations, baggage processing • Assist with customer complaints while providing a friendly warm environment. • Support with jetway operations and provide special passenger assistance

• Investigated complaints of rights violations for Illinois residents with disabilities • Served as a legal guardian for clients making decisions with respect to medical treatments, residential placement and other social services needs • Managed up to 130 clients providing efficient lifesaving services • Processed and organized vital documents for clients’ birth and death certificates, Do Not Resuscitate (DNR) orders and personal estates • Coordinated community outreach programs and helped implement policy

• Provided routine level functions with regards to clients’ health and satisfaction • Investigated alleged abuse of clients and helped arrange temporary housing during investigations • Advocated and followed up with care teams’ services to ensure clients safety • Filed written reports to provide clients with the care and attention needed• Managed outreach programs and worked with Policy Development and Program Administration

• Assisted with clients with needs and assessment and responds • Monitored and maintained a caseload of 130 while providing quality service • Screened clients for possible assisted home placement to provide care for the client and community outreach