Jacqueline Bermejo Email & Phone Number

London, London, Gb

New York, Ny, Us

• Responsible for incident management support for application and/or infrastructure breaks in the pre-production environments in partnership with application development and infrastructure support teams.• Administered code deployment/management with familiarity of toolsets/practices such as Subversion, and general application-specific configuration management including usage of toolsets such as SOAP UI to manage application and infrastructure system health checks in the pre-production space. • Oversaw technology risk management and impact analysis practices, with a focus across multiple components of enterprise-level and/or shared application platforms. • Use of communications skills, including the ability to manage and coordinate with a variety of cross-functional team members (i.e. project managers, application developers, infrastructure support teams, QA resources, etc.). • Proficient in application, data, infrastructure architecture disciplines and general technology background in the distributed applications space (i.e. core server infrastructure, databases, middleware web services, etc.). • Managed capturing relevant metrics & reporting specific to the pre-production space.

New York City, New York, Us

• Successful management of several projects including implementation of Foreign Exchange Aggregation platform (Apama), migration and integration of Precious Metals Back Office application (Trinity) from Prudential to GMI, implementation of the Risk Margin application, Brady Margin Module, and Global Risk application, along with several systems migrations across firm networks.• Supported the Global Commodities business unit and other related Futures business technologies to include technical support of multiple trading and back office applications, such as, TT XTrader, Bloomberg, CQG, Fidessa, Brady’s Trinity Software Packages, Clearport, Spectrum FX (FSS), Clearvision (Sungard), and Linoma Go Anywhere Services.• Managed Trader Risk profiles in multiple front-end trading applications, including limits and products.• Maintained, upgraded, applied patches, and conducted end-to-end testing on Futures Metals and FX systems.• Implemented regulatory standards and audit requirements, including Dodd Frank, on Metals Back Office applications.• Monitored, configured and troubleshot network infrastructure and server environments for both internal and external clients, including change control, FIX support and basic scripting. (Geneos ITRS, Remedy, JIRA).

Us

• Managed a Technical Support staff of 40+, composed of Tier 2 Desktop and Tier 1 Helpdesk Associates.• Provided technical support of applications, mainframe, remote access, network infrastructure, and server environments for all Wachovia Securities Retail Brokerage offices throughout the Americas, as well as all correspondent clearing customers.• Analyzed call tracking system data, identified trends, proposed solutions and implemented improvements and generated statistical reports.

Newark, New Jersey, Us

• Implemented, troubleshot and diagnosed issues for all remote users, and partnered with vendors when necessary.• Designated responsibilities and assigned special projects, including system backups, restores and application updates, to team members.• Handled administration including creating end user and training documentation, conducting interviews, and annual staff reviews.• Provided technical support for internal and external clients, which included mainframe, office, trading applications, operating systems and phone support.