Jacqueline Bernigaud Rivas Email & Phone Number

Barcelona, Ct, Es

Barcelona

- Onboard new customers by understanding their needs and support with the proper set-up of their Payhawk’s account, native integrations, and training on the system- Create a project plan for each client, detailing the tasks that need to be completed for a timely installation and roll-out while managing different external & internal stakeholders- Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey- Develop strong relationships with our clients to build trust during the implementation process & afterwards by providing a consultative approach to ensure a proper utilization of Payhawk- Provide product training to our customers to guarantee optimal product adoption- Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product and Support teams- Provide feedback to the team in order to identify process improvements or any other initiatives that improve the activation of customers at Payhawk- Work together with the other departments (Sales, Support, Customer Success, Product, etc.) to maximize value for customers

Barcelona

- Onboard new customers by assisting them in setting up the Amenitiz account, connections, and training on the system via phone calls and screen sharing calls.- Ensure proper utilization of Amenitiz to maximize the use of the tool.- Help the client to correctly set up their account and assist them during the customer journey.- Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team.- Work with the other departments (Sales, Support, Product, etc.) to maximize customer value.

Barcelona, Cataluña / Catalunya, España

- Assist the client during the implementation process of the SaaS platform. - Upon project assignment, manage kick-off calls, schedule the connections within the teams involved. - Configure the tool by following the implementation SOP + additional services. - Training the client on the assigned product functionalities. - Drive the use of the key features of the platform to improve clients’ revenue. - Ensure the client has completed all the necessary steps for the correct configuration of the tool before the connection date. - Handover the account to the Customer Care team once the implementation is finished.

Barcelona Area, Spain

- Management of projects to be implemented at Barcelona's office. - Identify risks and manage issues that could arise and ensure proper monitoring and reporting to the project leader at the head office. - Support the Management Team on staff-related tasks (schedules, absences, vacation planning, preparation of documentation for internal meetings & audits,...) handling confidential information. - Monitor and support the unit Business Continuity Plan.

Barcelona Area, Spain

- Provision of services on request.- Preparations of quotes and budgets.- Reservations via GDS (Amadeus).- Conflict management and resolution during travel disruptions.

Honningsvåg, Norway

Local guide in the North Cape area guiding cruise groups arriving at the port of Honningsvag. Staff in souvenir shop and Ice Bar located inside the store as a tourist attraction.

Barcelona Area, Spain

Barcelona Area, Spain

Creation of documents for product information, contact with clients from different congresses and fairs to offer our products, creation of customized services for the clients.

Barcelona, Spain

Check in / Check out of guests. Attention to the needs of hotel guests.

Barcelona Area, Spain

Expert In Digital Transformation And People Analytics

Short Program for Education and Employability Development (SPEED)

Master In Project Management

Minor in Big Data

Facility Management

Completion of a semester abroad as part of the Erasmus mobility program.

Degree In Tourism, Tourism Management