Jacqueline B. Email & Phone Number

United States

Charlotte, North Carolina, United States

Training and communications project management for a SharePoint Online implementation project. Extended the reach of project communications to include senior-level, corporate-wide as well as stakeholders using email, webinars, intranet articles and internal social media channels. Expanded learning resources to include an intranet learning site for the software and project, e-learning courses, user guides and videos.

Charlotte, North Carolina Area

Owner/Founder of a small-scale online retail company.

Content Developer for the Product Education team. The learning community includes external clients, sales professionals as well as internal learners. Development of learning resource content for user guides, quick reference guides, internal communications, presentations, audio and video (including scripting).

Louisville, Kentucky Area

Co-lead of Humana's award-winning Enterprise Information Security Awareness & Training program. Grew enterprise-wide knowledge retention and participation by more than 100% and 2000% respectively. Expanded learning resources to include e learning, video, virtual courses, learning games and a learning incentive program. Designed the logo and branding for the program, department and department-sponsored events.

Louisville, Kentucky Area

Designed and developed the Enterprise Information Security Awareness & Training program website as well as the departmental website. Designed and developed content for program communications, learning resources, training guides and periodic enterprise-wide publications. Developed training and facilitated training for various web solutions and information security initiatives.

Louisville, Kentucky Area

Business Analyst/Project Manager for Information Technology/Security projects with Humana's IT Project Management Office and Enterprise Information Security department. Designed and developed project websites and information resource repositories. Designed the layout and content of the project communications, user training guides and reference materials. Facilitated user and support training for various software and technology implementations.

Charlotte, North Carolina Area

Designed and developed the project websites. Designed the layout and content of project communications, user training guides and reference materials.

Virginia Beach, Va

Designed the layout and content of project communications and user training guides. Designed and facilitated user and support training for various software and technology implementations.

Charlotte, North Carolina Area

Designed, developed and administered law firm's intranet website. Designed layout and content for implementation project communications, user application training and reference guides. Designed and facilitated user and support training for various software and technology implementations.