Jacqueline Buxton Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

At Tres Cool we think it’s time businesses were empowered to help consumers participate in the fight against climate change. We combine cutting-edge web3 tech and consumer engagement to empower businesses tools to program transparent carbon removal into the products and experiences their customers love, and recognize consumers for their climate.

UAE

- Led a project to create a regional, multi-brand, omnichannel Customer Engagement Centre. - - Introduced advanced analytics, automation, and 6 digital channels to grow revenue, slash operational costs and deliver a seamless customer journey.- Headed the new Customer Engagement Centre, leading a customer service team of 120. Achieved: +200% appointment.

UAE

- Led customer lifecycle and experience across 40+ brands in 11 countries. - Analyzed data to identify opportunities to grow revenue by optimizing conversion, retention, and repurchase.Collaborated with regional brands to roll-out projects and campaigns that delivered AED100M+ in annual revenue growth.- Digital transformation: Led a multi-brand.

UAE

- Led a team of 3 managers, establishing Al-Futtaim’s first Customer Lifecycle Team, generating AED 50M revenue annually. - Analyzed customer and operational data to identify opportunities to grow revenue by enhancing customer experience. - Led projects in collaboration with leadership of 3 auto brands to: 1. Transform lead management, introducing.

UAE

- Collaborated with brand leaders to design and pilot strategic initiatives, five of which were standardized across the Group.- Collaborated with cross-functional team to develop proposal to launch a dedicated used car division- Managed a project to launch a automotive accessories department.- Devised a plan to centralize, standardize, and automate brand.

New Zealand

-Recruited and led sales team of 80 direct and indirect reports. Collaborated with co-founders to develop and execute the company strategy to grow NZ’s first fast-fashion accessories chain from concept to nationwide chain with AED15M annual revenue.-Co-led transition from privately owned to a nationwide franchise.-Responsible for all aspects of in-store.