* Shop customer's 9,500 railcars for scheduled maintenance/wrecks/other repairs as needed * Maintain data in RAIL TRAC * Ad-hoc reports * Respond to all customer and vendor requests for information

•Responds to and resolves all service and technical problems/questions, both internal and external,soliciting the input and support of UTC personnel, customers, and suppliers as appropriate. Ensuresthat all required information is received and entered into UTC's system as part of the responsibility forthe shopping of cars.•Follows up and works closely with the account manager to ensure all customer inquiries for existingfleet, new rail cars, coatings and linings, and repair services are handled quickly and accurately;informs customers of available equipment and services, how soon they may be supplied, and theapplicable terms and conditions. Ensures that all required information is received and entered intoUTC's system. As directed by the account manager, the customer service representative may beassigned direct responsibility for telemarketing on designated accounts.•Maximizes customer fleet utilization while minimizing UTC's bad order credits (and related revenueloss) by expediting and tracing assigned, TBR, TBA, and new rail cars as well as coordinating themovement of foreign cars through UTC shops for contract repair services. Concurrently, ensures thatcustomers are aware of, and in compliance with, all related contractual obligations.• Works closely with the account manager with regard to all administrative and related activities in aneffective and efficient manner to ensure the Company's interests are protected while, at the same time,promoting good customer relations. These activities include processing of damage and corrosionclaims; accounts receivable; and follow-up on outstanding riders and renewals.• Participates in and actively supports quality projects and activities to ensure that the Companyachieves its goals.

• Responsible for all Shell Oil, Motiva, AVGAS, Shell Lubes, STUSCO and Base Chemicals rail cars to ensure availability of rail car capacity to meet shipping demands• Act as liaison between the Business units and others on issues relating to the rail fleet• Perform actions necessary to effect balancing of rail cars between sub fleets and origins and other fleets if necessary• Review fleet use to reduce inefficiency and ensure asset utilization is being maximized• Quarterly reviews the rail car utilization performance statistics• Perform rail fleet sizing analysis and make recommendations for fleet adjustments• Resolve issues involving owned and leased railcars with railroads• Maintain statistics for the average number of cars monitored

Maintaining railcar activity, place orders, and work very closely with supply. Respond to customer inquiries and/or complaints in a timely manner. The processing of orders involves order capture, commitment to orders, resolution of obstacles to commitment (i.e. product supply, commercial, transport, HSSE and finance), confirmation, progression, order amendments, invoicing, cash collection, managing complaints, and indirect tax issues.• Help manage customer master data ensuring that it’s kept up to date. • Sox and business controls compliance.• HSSE

I’m responsible for taking incoming calls from account managers and customers. Placed sales orders for car care and oil change products. Analyze and release orders on block to meet established plant lead times. Demonstrate focus on customer. • Effectively utilize computer software, phone equipment, and visual skills.• Maintain high-level current knowledge of industry regulations, internal product offerings, and policy changes that must be reflected in the content of all outgoing communications.• Utilize resources to assist in researching and responding to client complaints and inquires. • Handling incoming calls (Supply terminals, Retail Account order inquiries, complaints, etc) directing calls for further problem resolutions, if necessary.• Understanding customer needs and how the business processes support them.

Responsibilities include taking inbound calls from customers on billing inquiries, service plans, coverage, and troubleshooting handset functions.• Responding to customer inquiries, request, and complaints in a professional and courteous manner.• Analyze, research, and resolve billing and account maintenance issues, pricing, and equipment inquire.• Determining the root cause of problems, presenting solutions, reconciling customer account for accuracy and cost efficiency.• Welcome customers and answer customer questions regarding products and services. • Documenting issues that require follow-up.• Gaining familiarity with the regional issues, which may impact delivery performance/operations.