Recruit and enroll program participants for the agency’s Family Self-Sufficiency (FSS) program.Perform social service needs assessments for participants through interviews and individualized action plans.Provide coordination of goal-setting activities for participants both at enrollment and on an annual basis.Identify and refer participants to community agencies and resources, which will provide services to meet assessed needs.Complete the entire recertification process for participants to include interims.Monitor participant’s escrow accounts monthly.Develop and sustain good working relationships with health, welfare, and social agencies as well as job developers as potential resources for participants.Perform basic administrative tasks (i.e.: computerized tracking systems, statistical reports, case recordings, and other related information).Create various marketing tools including brochures, monthly newsletters, and flyers to recruit, and later to connect services to participants.Initiate partnerships with social service providers to ensure participants/residents are provided linkages to receive relevant services.Schedule events that encourage economic self-sufficiency such as budgeting classes, credit repair and educational opportunities.Ability to provide Housing Counseling to the FSS participates who are interested in pursuing Homeownership as it relates to HUD’s requirements;Learn and maintain knowledge of the program’s policies and procedures.Perform additional duties as assigned.

Managed the daily activities of the Family Self-Sufficiency (FSS) Program, while providing supervision of four Service Coordinators and one HCV Specialist (to include maintaining a caseload of 25 participants)Counseled employees regarding job performance and documentation in accordance with established policies and procedures and executed disciplinary action as neededInterviewed and screened residents for participation in the FSS programAssisted residents to establish goals and identify needs and barriers to achieving self sufficiencyAssisted the Director of Resident Services with budgeting and determining annual program outcomes for HUD FSS and FSS Community Development Block Grant (CDBG)Oversaw maintenance of FSS escrow accounts; including reconciliation with accounting monthly reports, disbursements, and semi-annual notifications to tenantsFacilitated Program Coordinating Committee (PCC) meetings as well as recruit new community partnersSupervised FSSU events to include: employment, entrepreneurship, homeownership, parenting, back to school workshops and life skills workshops

Interviewed prospective and current program participantsDetermined eligibility for continued S8 assistance for eligible participantsMonitored files for fraudulent activityProcessed interim changes to files related to income & household compositionProcessed contracts for annual recertifications following a successful inspectionManaged a special project that assisted 100+ participants throughout a one-year term -TBRA program (Additional Responsibility)

Obtained and verified family income and household changes to include required documentation, police record checks, citizenship verification, etc.Generated letters and contract amendmentsConducted re-exam reviews for program eligibilityAssisted Housing Counselors in various administrative dutiesProcessed interim changes for housing counselorsOrganized briefings for program admissions eligibility

Scheduled application appointments for assisted families for continued assistance.Verified employment, income, and allowable expenses claimed by applicant.Documented all necessary information pertaining to tenant’s file.Reviewed and approved applications as directed by the Executive Director.Maintained a system to ensure families are notified, re-examined, and applicants were processed in a timely manner.Provided homebound visits to elderly and/or disabled participants.