Jacqueline Conroy Email & Phone Number

High Springs, Fl, Us

United States

United States

Agent licensed to sell insurance through New York Life Insurance Company

Summerville, South Carolina, United States

Mount Pleasant, South Carolina

Train customer experience coordinators to manage the daily tasks of the registers and front-end que line. Coach the coordinators and associates who work in the front-end customer centric behaviors. Recruit, interview, hire, and onboard new coordinators and associates. Responsibilities include manager on duty, driving sales and metrics, coaching in the moment, and increasing customer engagement and associate morale.

Mount Pleasant, Sc

Responsible for coaching and developing a HR Lead and 3 HR Generalist, Operations Managers, Store Fulfillment and Housekeeping. This role was more operations and sales driven with coaching my HR team to handle much of the hiring and on boarding classes. I worked closely with the Regional Operations team to ensure inspections and safety of the two building were up to code and work orders were completed. Within Store Fulfillment, coached leads and associate how to pick/pack/ ship within proscribed time frames and overall the cleanliness of the stores by inspections with housekeeping.

Mount Pleasant, South Carolina

Managed 16 cosmetic counters and Fine Jewelry. I coach and trained 7-9 Counter Managers and up to 40 associates. My role included staff recruitment, training, and motivating counter managers, beauty advisors, and associates to meet Gold Standard metric goals. Inspiring and monitoring team performance; setting goals/ and executing plans. Task also include reporting back to senior managers; having a strong working relationship with Account Coordinators and Executives, communicating with customers; handling customer concerns, maintain detailed knowledge of Belk’s products; and being knowledgeable about the competition. Analyze and create business plans for each counter.

Ph.D In Management, Leadership And Organizational Change, 3.8

Dissertation Topic - Adult Education in a Corporate Retail Environment, What methods are both cost effective and have the higher ROI.

Masters, Organizational Psycology