Providing strategic operations and software consulting services focused on process and efficiency.

ePropertyCare provides the premier solution in the marketplace for the monitoring of water leaks, water utilization, temperature control, door lock management and video surveillance.Utilizing smart sensors, cellular technology and the Alarm.com platform building owners can gain improved manageability of their Multifamily assets, reduce insurance costs and improve NOI.Using my experience building relationships with strategic partners, and establishing processes to enable scalable growth, my goal is to ensure business growth strategies are met.

Work closely with the Service and Fulfillment team to coordinate and manage the dealers in our network, establishing and fostering relationships with dealer partners and driving organic growth within their team and region.

Oversee and ensure all onsite daily operations are coordinated and completed appropriately. Assist and report directly to leadership team on all operations and logistics for the organization. Develop and implement strategies to grow existing accounts and ensure quality and cost-effective services. Serve as lead point of contact for clients while building and nurturing trusted, long-lasting relationships. Increasing efficiency in sales operations establishing new procedures seeing sales through to invoicing and post sale followup. Build client proposals and estimates, budgeting to maintain targeted margins, working with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value. Assist Director of Marketing to follow through with all stages of the market life cycle. Organize and conduct team meetings, tracking ongoing projects and escalating internal issues

Manage and coordinate all logistics and insurance compliance/requirements working directly with client accounts to ensure satisfaction with each job or extended project. Using my background with growth startups to implement new systems and tools to enable business development and account expansion.

Work closely with the sales team on all pre-sales related activities, creating and executing on an outreach strategy in the higher education space.

Assist in identifying and booking sought after entrepreneurs as guests to interview on the show and manage events for the The Mentors' NYC podcast community attracting 80+ attendees bi-monthly.

Team lead for client success and support teams helping test, monitor, and develop the product roadmap while running procurement and general operations.

First operations hire and main point of contact for all client onboarding, retention, and success. Responsible for implementing and managing support ticketing dashboard and support team including client integrations.

Account management in support of the sales team including updating and organizing Paragon and affiliated company NTS data. Authorizing credit payments as well as entering, updating, and tracking orders.

Coordinating and directing associates along with daily management in a high stress environment with strict timeframes. Monitoring workstations, and ensuring patient safety and satisfaction while complying with strict nutritional guidelines based upon doctor prescribed diets.