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• Partnered with engineers to transform backend architecture to enable scale and efficiency in daily data regenerations ensuring customers were operating on up to date data• Defined strategy for Custom Reporting features by aligning stakeholders around vision and developing roadmap for future quarters• Worked closely with Engineering Manager to lead squad of 4 developers executing on roadmap of strategic client deliverables, ranging from specific feature requests to complying with accessibility WCAG 2.1 AA requirements, representing $5 million in ARR• Analyze user engagement data by setting up Heap dashboards to identify barriers to engagement and product gaps with an associated $2 million dollars in potential ARR growth

• Primary Product Manager on front-end squad, setting the vision and developing roadmaps and projects in support of achieving defined outcomes• Shipped entirely new reporting capabilities and major improvements to the delivery of our survey product improving both client experience as well as Client Success team efficiency• Established a Design Partner Program to engage customers early and often in developing entirely new feature to support administrators reporting needs

• Served as a primary project manager for a portfolio of 38 clients, serving 645K students and supporting over $1.6M in ARR•Acted as a voice of the customer to help the Product, Engineering and Marketing teams better understand and improve client experience through our tools and services•Worked cross-functionally as a liaison to an engineering squad to support the roll out of product updates and communicate feedback from Client Success and customers.• Identified expansion opportunities and supported Account Directors in renewal process of shared accounts

• Taught 10th grade Algebra II/PreCalculus • Collaborated with family and community members to support students• Completed 100+ hours of coursework and seminars in instructional planning, classroom management, learning theory, literacy, and diversity training• Worked as a Summer Teaching Mentor, providing rising college seniors with daily feedback and observations in the classroom through frequent meetings to discuss teacher development, and practice implementation of taxonomy.• Led an LGBTQIA+ affinity student group to foster inclusivity and create an open space to dialogue about identity, intersectionality and how the history and the current state of the world impacts the LGBTQIA+ community today.

• Worked with a variety of teams and clients and tailored approaches based on team dynamic and client needs• Initiated the use of Company Innovation tools on teams to increase efficiency by 25%• Proposed new method of testing a management estimate (significant risk) that aligned to legal guidelines while reducing extensive rounds of testing (Reduced sample testing by 300 selections, which eliminated 20 + hours of work)• Identified Errors in multiple populations, documented risk assessments and extended testing to a resolution• Supervised Staff and assist in on-boarding them to team and assignments through on the job coaching

• Performed analytical review of audit documents• Reviewed client accounting and operating procedures and systems of internal control • Prepared financial statement reports and documentation supporting Deloitte's audit opinions• Provided recommendations for improved controls and enhanced business efficiency

• Built a residential community through programming, acting as a para-counselor for 180 students; including being a familiar first resource for students with academic or institutional questions, and supporting inclusive and community-focused residence policies. • Appropriately referred residents to available support entities including student health counseling, academic and building services.

• Gained valuable Big 4 Public accounting experience specifically in preparing quarterly reviews. • Responsibilities included: tying out balance sheet and income statement consolidations; preparing analyst expectation memos, management representation letters, gross margin analyses, and test of control through walkthroughs.• Worked primarily with commercial clients in start-up phase development