• Subject matter expert in enterprise risk• Operational Risk Management – experienced in both Line 1 and Line 2 risk functions, including: implementation of an operational risk framework; ensuring the adequacy of risk management, compliance and management controls is maintained across all Financial Services business areas; assessing compliance with internal policies and statutory regulations.• Relationship Management – management of customer satisfaction ensuring Line 1 stakeholder engagement through people leadership, stakeholder management, driving change management activities and delivering results through superior customer service.• Highly developed verbal and written communication skills across all organisational levels.• Project management experience.