Miami’s Community Newspapers

•Successfully established the Training Department by assessing training needs, designing and delivering training solutions with measurable results.•Managed the Training and Development Budget.•Facilitated Train The Trainer/Training Sessions across US, Latin America, and Europe.•Redesigned the Mystery Shopper Initiative resulting in higher customer satisfaction scores.•Worked closely with HR inoRecruiting new talent and ensuring workforce pool was sufficient to meet the growing needs of the business.oDeveloping new job roles/responsibilities in alignment with new direction of the business.oDeveloping new policies/procedures for day to day operations.oDeveloping all internal/external communications.•Partnered with Sales Directors to develop strategic plans to assist them in meeting monthly sales goals. •Interim District Manager for company owned stores - 10 stores/30+ employees.•Led the effort for the following projects: Franchise Initiative, Customer Focus Groups, Deployment of HR Trinet Payroll System, Market Research Project, and New Products Deployment Initiative.

Communications/Training Specialist (Jun2006 - Dec 2006)Responsible for all internal communications and training associated with the Data Steward Organization . Change Management/Communications Project Leader (May2000- May2006) Led the effort for the Tech 21 Project - 5 year project where new systems/applications were being introduced to the organization, impacting over 30,000 employees.• Liaison between Employees and Florida Power & Light Co.• Engaged employees from the very beginning creating awareness and making them part of the process, creating higher acceptance.• Developed/delivered all communications consistently and on a timely basis to ensure all employees were aware of all upcoming changes. New Product Development - Analyst (Aug1998 - Apr2000) Responsible for conducting independent qualitative/quantitative analytical research on potential new products to grow the business. Customer Service - Call Center Supervisor (Apr1997 - Jul1998) Supervised 25+ employees handling customer inquiries.

Branch Manager - Vice President (Aug1995 - Mar1997)Responsible for the daily operations of the business and for coaching and developing a team of 20+ employees and ensuring monthly goals and targets were being met.Assistant Branch Manager - Lending Officer (May1993 - Jul1995)Private Banker (Oct1990 - Apr1993)