Jacqueline Drapper Email & Phone Number

Sunshine Coast, Qld, Au

Melbourne, Victoria, Australia

Implementation of UKG Pro Workforce Management for the One Team Program at Endeavour Group.

Melbourne, Victoria, Australia

End-to-end delivery of regulatory compliant business process and technology solutions across RACV’s complex divisional structure.Key Achievements:• Analysed complex data resulting in time and budget savings• Influenced sponsors on parameters in scope for remediation resulting in budget savings• Led and managed the communications process for business stakeholders, current and former employees• Designed and executed multiple complex test cases across end-to-end workforce management scheduling and timekeeping scenarios in Kronos (UKG)

Melbourne, Australia

Implementation of systems and processes for business growth, and management of a team of 20+ employees and subcontractors through the full employee lifecycle.Key Achievements:• Grew the business from a small martial arts gym with 90 members into a 24-hour fitness facility with 1200+ active members, regular guests, and students• Workforce management including scheduling and payroll• Implemented standard operating procedures across the business• Built a trusted presence in the local community with >100 5-star Google reviews

Melbourne, Australia

Project Management Office activities on a large-scale regulatory program delivering G20 regulatory reforms.Key Achievements:• Ensured domestic and international clients were onboarded for delegated reporting in line with G20 obligations• Improved program-wide communication processes

Melbourne, Australia

Management of the customer experience for myki (the Victorian public transport ticketing system) across all customer channels alongside the Group Manager and Customer Service Team, and the design and rollout of myki’s intranet site.Key Achievements:• Analysis, website rebuild and training for the roll out of the new myki intranet site• Improved communication processes with the business and customer services teams

Melbourne, Australia

PMO activities for Huawei's national 4G Network rollout.Key Achievements:• Managed a team of five administration assistants• Improved document control processes

Melbourne, Victoria, Australia

Business operations analysis across a major transformation of Telstra’s IT operating systems.Key Achievements:• Refined and improved the bill-message processes for customer invoices• Improved the IT change release process across internal teams and external vendors

Melbourne, Victoria, Australia

Analysed, planned and implemented the operational requirements for the Lonely Planet Images’ (LPI) Department under the Global Manager.

Melbourne, Victoria, Australia

Project coordination for the rollout of automated warehouse pickers across Australia, and Executive Assistance for the IT and Supply Chain Project Directors.

Melbourne, Victoria, Australia

PMO activities for the national rollout of the 3G network.

London, England, United Kingdom

Produced live and pre-recorded radio shows for BBC 6 Music and BBC Radio 2, and produced large-scale festivals and events for BBC 6 Music and BBC Radio 1.