Jacqueline Durlov Email & Phone Number

Canada

Hamilton, Ontario, Canada

Hamilton, Ontario, Canada

Contribute to the development and implementation of a public engagement and education program to raise awareness of the City’s democratic processes among Hamilton’s diverse communities. Ensure that eligible electors and candidates are aware of their rights and responsibilities to participate in the City’s municipal and school board elections.Build relationships with internal and external partners and stakeholders to seek input on election processes. Identify and address barriers to participation and access focusing on racialized, marginalized and equity-seeking groups.Prepare communication and educational resources, including presentations, agendas, key messages, frequently asked questions, and fact sheets for paper and digital platforms. Assist in the development, communication and implementation of the Election accessibility plan.Oversee the recruiting, training, interviewing, screening, assignment and performance of the Elections Ambassadors. Develop and implement training programs for elections staff, supports onboarding, and provides direction on work and priorities. Assist in the development of operational policies and procedures and training programs for all temporary election staff.Receive and respond to information requests from the public, candidates, co-workers, government agencies, vendors, service providers and other stakeholders regarding the election process.Assist in the coordination of the registration of voters, third-party advertisers and nomination of candidates.Assist with monitoring the election budget and ensuring the municipality’s compliance with the legislated requirements of the Municipal Elections Act (MEA) and Municipal Act (MA).

Hamilton, Ontario, Canada

Lead the Hamilton Public Health Services Communications during COVID-19 and the COVID-19 Vaccination program rollout.Developed and wrote material for the Medical Officer of Health, including speaking notes, video scripts, and issues/briefing notes. Coordinated departmental communications for City Council, local media partners, community stakeholder groups, and the public during both day-to-day and emergency situations.Developed, produced, and implemented communications strategies for public awareness campaigns, and projects of various scopes and size.Created, produced, and distributed high quality internal and external communications tactics such as media releases, advertising material and copy, speaking notes, presentations, scripts, content for the corporate website, articles for newsletters, social media platforms such as Twitter, YouTube, opinion editorials, and on-camera interviews for local media. Managed communications for crisis situations, community engagement efforts, public awareness campaigns, major community issues, etc.Managed projects and coordinate set priorities, while handling multiple responsibilities with tight deadlines and with excellent attention to detail.Ensured all corporate communications products are aligned with the City’s Mission, Vision and Strategic Plan Priorities with a constant focus on equity, diversity and inclusion.

Hamilton, Ontario, Canada

Developed and wrote material for the City Manager, including video scripts, speaking notes, presentations, staff announcements, issues/briefing notes, and social media content. Coordinated departmental communications for City Council, local media partners, community stakeholder groups, and the general public during both day-to-day and emergency situations.Developed and produced tactics for internal communications between City leadership and employees to create an environment of transparency and accountability.Developed, produced, and implemented communications strategies for projects of various scopes and size.Created, produced, and distributed high quality internal and external communications tactics such as media releases, advertising material and copy, speaking notes, presentations, scripts, content for the corporate website, articles for newsletters, social media platforms such as Twitter, YouTube, opinion editorials, and on-camera interviews for local media. Provided media training to spokespeople across the City Manager’s Office and Corporate Services departments, including on-camera coaching, practice with potential scenarios and key message development.Managed communications for crisis situations, community engagement efforts, public awareness campaigns, major community issues, etc.Managed projects and coordinate set priorities, while handling multiple responsibilities with tight deadlines and with excellent attention to detail.Ensured all corporate communications products are aligned with the City’s Mission, Vision and Strategic Plan Priorities with a constant focus on equity, diversity and inclusion.Developed, wrote, edited, produced, and delivered the City of Hamilton’s bi-monthly corporate newsletter.Participated in the organization’s Emergency Operations Centre team for the Social Media Coordinator and Information Issues Coordinator positions

Hamilton, On

Provide strategic communications consultation to various departments on web digital service program development.Support strategic digital, web, e-communications and corporate communications with client departments. Ability to work within the clients business goals to review copy, edit and develop new content for the website in keeping with corporate policies, web communications best practices, standards and processes.Assist Members of Council, as required, on web-based needs.Develop, maintain and enforce content appropriate use policies.Collaborates on cross-departmental teams to provide support and analysis to corporate service delivery initiatives focused on digital and corporate communications, marketing and public engagement.Expertise in developing and disseminating surveys and other online engagement tools on the web and analyze data.Analyze, report, and act on site user feedback. Review the website and e-mail metrics and makes recommendations for changes to improve user experience.Provides technical guidance, as required, in the development of enterprise web solution in conjunction with IT and Customer Service Divisions.Research issues of compliance with provincial and federal statutes and regulations and municipal by-laws and policies. Specifically understanding the requirements of Canada’s Anti-Spam Legislation (CASL).Manage and implement branding guidelines. Ensure creative standards provide a consistent look and feel is adhered to by staff through the promotion of uniform fonts, formatting, icons, images, and layout.Find, diagnose, and fix content problems, including broken links (internal and external), typographical errors, and formatting inconsistencies using SiteImprove.Liaise with IT on issues or requirements that affect the availability and accessibility of content.Collect and define web content requirements, create and maintain a consistent operational architecture for content.

Hamilton, Ontario, Canada

Development Coach focusing on an individual's personal and professional lives.

West 5Th Campus

Primary contact for website update requests and ongoing maintenance of stjoes.ca and joinstjoes.caSpecialist in a wide variety of communications channels; including print, web, video, social media, and digital mediaResponsible for analysing media/data and creating reports and presentations for senior leadershipPrimary contact and managing editor for corporate monthly publication “Connections”Expertise in practical applied communications planning, processes and techniques to develop corporate communications plans and advise staff on appropriate use of internal and external communications strategies from conception through to completionWriting, editing and publishing to champion SJHH mission, vision, values and strategic goalsAbility to conceive, plan and execute a wide variety of special events and announcementsCoordinate and facilitate staff photo and video shootsLiaise with community partners as the primary contact for corporate employee discount programAdhere to and promote the usage of hospital branding standardsLeadership and mentoring to the West 5th Campus Welcome Centre public affairs staff

Hamilton, On

Ability to apply project management skills from planning phase through space occupancy phase and conclude with measurement and evaluation for clinical and non-clinical redevelopment projectsCoordinate and facilitate relocations of clinical and non-clinical space within the organization efficiently and often on tight deadlinesAct as a liaison between the hospitals clinical, non-clinical leaders, front-line staff and the Redevelopment DepartmentInteract with diverse audiences on a constant basis, promoting my excellent communication and customer service skillsArrange both clinical and non-clinical space layouts using AutoCADDesign, create and implement strategic placement of signage and wayfinding throughout the organization using CorelDraw 13, Excel and AutoCADAct as the System Administrator of the facility management software VisionFM for the organization across all three campusesParticipate and assist in event planning and execution for related departmental eventsCreate and distribute internal communications pertaining to planning, construction and occupancy of hospital redevelopment projectsAssist with the design of pamphlets and posters for various hospital units

to the Director of Redevelopment and PlanningResponsible for overseeing daily office function (ie. answering phones, payroll, etc.)Organize meetings and calendars for the Director of Redevelopment as well as other departmental colleagues using MS OutlookResponsible for creating and distributing documents created using MS PowerPoint, MS Word and MS Excel for distribution at committee meetings and events

Greet and register out-patients using the HBOC Registration SystemAnswer telephone calls and book appointments using the PHS booking systemFile patient charts and handle confidential informationPerform various departmental tasks while interacting with other hospital staff

Personal & Business Performance Coaching Certification

Public Relations Management, Pr

Health Studies, B.A.

Medical Office Adminstration

High School Diploma