Jacqueline Epps Email & Phone Number

Missouri, United States

Business Services Team Lead 2012 - 2017, Promoted to Sr. Business Services Team Lead 2018 Responsible for managing team up to 13 Underwriting Associates/Analyst supporting multiple Casualty UW teams. Collaboration with other operational business areas to support the underwriting process, including Claims, IT, Compliance and Regulatory, Finance, and Accounting.Collaboration with underwriting group heads to implement and manage service level agreements. Develop and maintain written documentation of Standard Operating Procedures, Service Level Agreements, and Operational Risk Control Plan. Change agent to assist in mitigating new process and/or system transitions. Manage participation in User Acceptance Tests for new systems or updates so that changed meet the needs of the business. Interview prospective candidates and on boarding new employees. Managing new hires' learning and development framework. Assist direct reports with goal setting, provide feedback throughout the year, and deliver end of year performances reviews. Knowledge of multiple commercial casualty lines including, Excess & Surplus Casualty, Lawyers Professional Liability, US and Canada Agents E&O, Directors and Officers, Healthcare, Cyber- Liability

Kansas City, Missouri Area

Kansas City Metropolitan Area