Jacqueline Fischer Email & Phone Number

Macquarie Park, Nsw, Au

Work with stakeholders and lead the L&D Team to develop and deliver learning programs that align with strategy and drive performance, culture and engagement.

Sydney, Nsw, Au

Leverage emerging technology, trends and thinking to design, develop and maintain a robust learning system for Lion Supply Chain that supports the achievement of business goals and meets stakeholder needs.

Sydney, Nsw, Au

• Champion capability development in the function (Beer, Spirits, Wine Supply Chain) across Australia & NZ • Lead the annual Supply Chain capability diagnosis to identify and agree the core capabilities required to deliver the functional strategy and associated commercial outcomes• Ensure technical, business & leadership skills development aligns to the team requirements• Provide ongoing performance consulting support • Actively work with and support the BSWA Supply Chain team ‘at the front line’• Provide development support for priority capability projects

Southbank, Victoria, Au

• Delivered the end state integrated organisational structure and cultural footprint through the effective utilisation of organisational change management.• Consulted business leaders and developed the strategy; managed the state People Leads to deliver the end state resources including crewing levels, resourcing & recruitment, people capability, training & development.• Developed and deployed a Leadership Development Program for Supply Chain Leaders; including national rollout of The 7 Habits of Highly Effective People.• For redundant and newly created positions, developed the strategy and plan to ensure redundancies and on-boarding were managed efficiently and effectively including knowledge transfer plans.• Ensured the HR track met the agreed scope, timeline & cost expectations.

Southbank, Victoria, Au

• Developed & implemented an L&D framework for the Supply Chain function from leadership to technical skills; utilising Job Skills Analysis & Training Needs Analysis methodologies to produce a Competency Framework / Skills Matrix.• Developed, implemented & was responsible for the Learning Management System strategy; including system configuration, administration & design of eLearning modules.• Worked with the broader HR team to design & facilitate national programs such as ‘Managing My Team’, ‘Leading My Team’, ‘Team Effectiveness’, EEO & ‘People Planning’ (including talent identification, succession planning, risk assessment & mitigation).• Managed the Supply Chain Training Budget nationally to effectively build people capability. • Partnered with Senior Managers & the broader HR team to effectively design & implement Change Management programs to build people capability & increase business effectiveness.

Au

• Developed and implemented an L&D framework to meet the needs and business objectives of the division; with particular focus on Leadership development, Inductions & HS&E.• Conducted TNA’s, designed and developed training materials, & facilitated training; with evaluation at every stage.• Managed the L&D team and operational staff who had a training component in their role.• Maintained records of training and development needs identified within the business. • Liaised with external companies, training organisations and associations to monitor training developments and introduce new courses &/or delivery methods in line with business objectives & budgets.• Implemented an eLearning solution including software and a Learning Management System (LMS).• Contributed to business initiatives & built relationships at all levels within the division & Group.

Melbourne, Vic, Au

• Project Managed FastTrack & VETtrak Invoicing; implementation, national rollout, training of Managers and staff, ongoing administration & management.• Process mapped all aspects of the Training Division plus recommendations for change; National rollout and implementation of changes incorporating business objectives.• Ongoing management and support of new operational and sales processes for all Branches.• New Business Development, Account Management and client liaison; internal and external customer service.• Reported financial results and worked with Managers and staff to increase the profitability of the division, including contract management, margin and operational analysis.

Managed NSW, ACT & QLD branches for this Registered Training Organisation. Key responsibilities included ongoing management and support of new operational and sales processes for all Branches, new business development, account management and client liaison; accountable for financial results including contract management, margin and operational analysis. Ensured compliance with State Performance agreements and AQF standards.

Sydney, Au

Responsible for the management of the enterprise RTO for Hungry Jack's in NSW & ACT. Main areas of responsibility were maintaining AQF & User Choice registration, coordinated & processed claims, delivered training to employees. managed a team of trainers from recruitment, induction & ongoing development. Maintained close working relationship with Hungry Jack’s® operations, New Apprenticeship Centres and State Government Regulatory Authorities.

Delivered IT training courses for the Abacas Computer Reservation System (CRS) including conducting assessments, evaluation of course content and material based on system improvements and course evaluation forms. Maintained training registers, enrolments, confirmation letters and certificates. Client liaison & assisted the sales department with promotions and trade shows. Conducted in-house training as required; including all design, preparation, delivery and evaluation. System testing for new products and/or enhancements.

All aspects of customer service including planning itineraries, making reservations and issuing tickets. Measured against sales targets and specific KPI’s. Training and ongoing professional development of junior staff in destination studies, computer systems, policies and procedures, administration.

Master Of Business Administration (Mba), Single Unit - Organisational Behaviour

Diploma, Training & Assessment Systems

Certificate Iv In Assessment And Workplace Training

Bachelor Of Arts, Psychology, History