Jacqueline Duck, Cphr Candidate Email & Phone Number

Prince George, Bc, Ca

Prince George, British Columbia, Canada

Prince George, British Columbia, Canada

• Develop, organize and deliver presentations and training programs to employees• Manage and resolve employee relations issues by conducting thorough and objective investigations• Participate in strategic planning initiatives in order to develop innovative business solutions• Responsible for claims management including Short-Term Disability and Return to Work program• Advise employees and management on the interpretation of policies, programs and procedures• Ensure accuracy of HR reporting and metrics (ex. turnover rates, upcoming retirements)• Provide feedback, support, advice and guidance on all employee relations matters including general inquiries, law, procedures, disciplinary and grievances issues• Coach leaders to help develop their people management skills as required• Complete full cycle recruitment including developing and posting job descriptions, screening resumes, developing interview scorecards, conducting interviews, checking references, preparing offer letters and other relative documentation• Carry out administrative work related to human resource functions and maintain related records• Resolve staff inquiries regarding payroll and benefit issues• Oversee Kronos timekeeping and payroll administration• Human Resources contact for D&W Forwarders Inc in Western Canada• Coordinates all site recognition and service awards.

• Provide clerical and administrative support to ensure efficient and effective operation of the Human Resources Department• Create job descriptions, offer letters, performance corrections, and other Human Resources and administrative documents• Responsible for onboarding and off-boarding of staff• Executing processes involved with recruitment and selection by publishing job postings, corresponding with applicants, scheduling and conducting interviews, and completing reference checks• Research and gather Human Resources statistics to create reports for the management team• Organize and maintain Human Resources files and department records• Maintain records of employee related information such as holidays, sick leave, absences, vacations and terminations• Assist and provide information to employees regarding employment policy and procedures, training, and leave management• Provide expertise on various Human Resources matters to management and employees• Coordinate employee recognition and service awards• Take meeting minutes, schedule meetings and arrange appointments• Plan and organize special events

Kamloops, British Columbia

Kamloops, British Columbia

• Assist and resolve customer inquiries or complaints via phone, Live Chat, email, or social media• Maintain strong working relationships with various internal and external stakeholders in order to resolve issues• Suggest solutions to customers in order for first-call resolution• Offer technical troubleshooting for multiple web browsers, mobile and PC, related to casino, bingo, and lottery to ensure effective gaming operations• Maintaining privacy and security standards• Completing various administrative work • Review transactions for any fraudulent activity and to ensure compliance with FINTRAC

Post-Baccalaureate In Human Resource Management

Bachelor Of Arts (B.A.), Psychology