Jacqueline Duck, Cphr Candidate Email & Phone Number

Prince George, BC, CA

Prince George, British Columbia, Canada

Prince George, British Columbia, Canada

• Develop, organize and deliver presentations and training programs to employees
• Manage and resolve employee relations issues by conducting thorough and objective investigations
• Participate in strategic planning initiatives in order to develop innovative business solutions
• Responsible for claims management including Short-Term Disability and Return to Work program
• Advise employees and management on the interpretation of policies, programs and procedures
• Ensure accuracy of HR reporting and metrics (ex. turnover rates, upcoming retirements)

• Provide clerical and administrative support to ensure efficient and effective operation of the Human Resources Department
• Create job descriptions, offer letters, performance corrections, and other Human Resources and administrative documents
• Responsible for onboarding and off-boarding of staff
• Executing processes involved with recruitment and selection by publishing job postings, corresponding with applicants, scheduling and conducting interviews, and completing reference checks
• Research and gather Human Resources statistics to create reports for the management team
• Organize and maintain Human Resources files and department records

Kamloops, British Columbia

Kamloops, British Columbia

• Assist and resolve customer inquiries or complaints via phone, Live Chat, email, or social media
• Maintain strong working relationships with various internal and external stakeholders in order to resolve issues
• Suggest solutions to customers in order for first-call resolution
• Offer technical troubleshooting for multiple web browsers, mobile and PC, related to casino, bingo, and lottery to ensure effective gaming operations
• Maintaining privacy and security standards
• Completing various administrative work

Post-Baccalaureate In Human Resource Management

Bachelor Of Arts (B.A.), Psychology