Jacqueline Fox Email and Phone Number

Own and maintain enterprise-wide external fraud policies, standards, and procedures, providing oversight for the enterprise to ensure adherence to external fraud requirements. Manage Enterprise External Fraud team engagement in horizontal operational risk management processes, delivering timely regulatory reporting, comprehensive risk assessment completion, and effective challenge of first line external fraud risk mitigation. Coordinate internal audit and regulatory exam engagements, delivering all requested materials throughout the review and driving remediation of any issues identified as part of the audit or exam.

Lead strategic initiatives for mitigating process and platform risk, including leading two teams who combined, assess process and control impacts associated with new platform or product intent, execute manual processes to correct credit card application process breakdowns, maintain crisp process documentation, build and maintain control intent, and support 1st, 2nd, and 3rd line reviews-Lead control strategy design for cross-team initiative to consolidate similar tech functionality, resulting in continuous risk mitigation during platform transitions and crisp documentation for future audits-Use customer focus to lead cross-team stakeholder meetings, identifying and preparing highest priority content to inform leadership of current risks within their businesses and influence decisions

Subject matter expert for credit card application end to end processes, leading a team of 4 in identifying and mitigating risk associated with process and platform intent changes and evidencing risk mitigation to auditors and regulators.-Led strategy for supporting platform intent changes and proactive risk identification, mitigation, and documentation for well-managed platform launches-Led strategy for managing engagement in a multitude of 1st, 2nd, and 3rd line reviews, driving streamlined processes for delivering responses within required timeframes and increased clarity in responses delivered

Subject matter expert for design of risk and regulatory controls for 3 processes within the credit card business. Lead a team of 5 through the assessment of new product intent for control coverage, evidence, testing, control health, reporting, and control strategy.-Designed and socialized wealth of resources to educate new team and product partner teams on control design strategy/modernization, increasing speed to market of new well-managed products-Designed and implemented communications strategy for organization of 250 associates, increasing transparency and fostering connections and synergies across departments

Subject matter expert for design of risk and regulatory controls for Payments processes. Interfaced with Payments Governance groups and Payments product and tech design teams.-Crafted and implemented a Controls Strategy for Payments processes, bringing the controls ecosystem into compliance with enterprise standards-Designed and implemented processes to increase audit readiness in the controls ecosystem, providing robust documentation and evidence-Planned and drove remediation of 8 internal assessment findings, resulting in increased effectiveness of controls and comprehensive coverage of regulatory requirements-Designed process to assess change initiative impact on control environment and implemented assessment for multiple initiatives, providing stakeholders with a clear understanding of mitigation activities for identified risks-Served as an advisor for peers in assessing, updating, and testing controls

Effectively managed change activities supporting 140-200+ servicing associates through ongoing initiatives to positively impact change adoption and morale in a change-heavy environment.-Defined the Change Management role and interaction model on a newly forming Agile POD team, establishing clear roles and responsibilities to increase velocity-Designed and executed Agile change plans for 8-month system upgrade of 100+ process workflows, including leading a change network of ~30 associates, communicating via multiple modalities and digital channels, creating Olympics-themed adoption incentive program, energizing teams through lively ceremonies and creative awards and recognition-Analyzed changes to determine change complexity and timing for a comprehensive view of change, enabling the organization to continually reprioritize work to support strategic goals-Designed strategy for implementation of new communication channel, providing space for collaboration, increasing communication readership and retentionBuilt an inclusive culture through associate engagement-Created and hosted weekly DJ radio show, fostering a sense of community among a dispersed workforce and providing transparency into change initiatives in a "Headline News" style format-Designed and implemented process to intake, revise, and publish associate-written blogs in organization-wide forum, empowering associates of all levels to model thought leadership

Advised on identified risks and mitigation and established regular routines for reporting risk activities for multiple lines of business within Commercial Bank Operations.-Led an in-depth review of the control portfolio for 3 lines of business, to include updating language to adhere to standards, determining mapping within system of record to cover requirements, and facilitating collaboration across multiple teams to ensure robust portfolios-Championed a process improvement initiative, called SMPLFY, planning and facilitating sessions to lead others in identifying and tackling process improvements-Managed remediation and documentation of operational breakdowns and business continuity planning to ensure end to end risk mitigation in Operations processes

Processed ACH disputes in a timely manner, following regulations and escalating issues.-Led team of 12 in designing and implementing an internal conference booth to showcase to partner groups career opportunities within ACH Operations-Managed intake of project proposals, and facilitated status meetings for ACH leaders

-Earned an Exemplary rating in a three year summative evaluation (2013)-Communicate effectively to educate students at a variety of ability levels by differentiating presentations to meet the needs of specific audiences-Attend conferences and train colleagues on information learned-Incorporate a range of technology skills in daily procedures, including presentations, formal and informal communications, and instruction-Create lessons to meet and surpass state guidelines-Communicate efficiently and respectfully with diverse populations-Interpret data to identify strengths and weaknesses and implement improvement strategiesCo-Web Curator, Clover Hill Elementary September 2012 –present -Provide relevant information to keep the community current on school events and achievements-Update information as needed and requestedTeam Leader June 2009—June 2010, June 2013—present -Act as liaison for administration and grade level team of employees-Lead meetings on such topics as data disaggregation, student support, goal setting, and team planningEdmodo App Course Representative May 2013–present -Sole school representative to complete Edmodo App coursework-Advise peers on Edmodo App evaluation and selection to meet the needs of students in an online community to facilitate Blended LearningCooperating Teacher for VCU Students February –May 2009, 2013 -Mentor VCU Practicum B students within the elementary classroom-Provide scaffolding and feedback for VCU student created lessons-Evaluate VCU student performance

-Develop and implement differentiated instructional lessons -Evaluate student progress and adapt lessons to meet the needs of diverse learners-Actively engage students in the learning process by regularly providing hands-on experiences and opportunities for students to apply concepts-Create lessons to correlate with Virginia Standards of Learning, often incorporating ideas provided by the State Department of Education