Jacqueline Gardner Email & Phone Number

Edinburgh, United Kingdom

Qualifications CF1, RO1, RO4

Edinburgh, United Kingdom

Working in the pressurised environment of telesales in a role where self-motivation and discipline is imperative in order to manage customer accounts effectively to maximise daily sales and growth within the whole of the UK, and achieve high revenue targetsBuild and maintain strong working relationships with clients in order to fully understand their advertising and business needs and provide efficient, effective on-going account management

• Consultative sales to ensure clients advertising needs are met.• Meet and exceed wide range of sales targets across portfolio.• Personally embrace change within role and coach others to adapt • Take responsibility for personal campaign management and accurate forecasting.• Proactively work to develop my skills & knowledge to aid in career progression.• During my career at Yell/Hibu I have been successful across a wide range a campaigns including; renewals, portfolio growth, retention, recontact growth & loss recontact

Bellshill

Recruited as a customer service advisor servicing existing customers creating deals and packages to increase customer worth while selling to the customer’s needs sourcing new revenue opportunities from existing clients I led a project for the role out of broadband and also travelled to sites in Manchester and Leeds to train colleagues to take over the project. In my final year I worked in the companies Training Academy and was responsible for coaching new staff on call handling and systems making sure they had the tools to succeed in the role

Tannochside

This was a very structured telesales role selling various types of insurance to the public, gaining experience in using a dialler system and very specific scripts to comply with all legal requirements. Consistently achieved sales & quality targets