Initially served as Assistant Manager at the Flagship Westbury branch, quickly promoted to Branch Manager of the Massapequa branch; subsequently promoted to rehabilitate the larger, underperforming Commack branch-Deliver operational, sales, customer service and financial leadership to a $2.16MM branch, managing a staff of 9 (Assistant Manager, Management Trainees, Service Agents) with a focus on efficiency, staff development and maximizing talent -Consistently achieve #1 personal performance rankings regionally based on personal sales, insurance sales, overall rate and insurance rate; average YOY branch profit increases of 40%-Ranked #1 Manager in region for FY 2015 based on operating profits, growth, ESQI and operating profit improvement-Catapulted 2015 Coverage Sales 94% and Fleet Growth 20.1% vs. 2014; elevated Massapequa branch revenue 39% from $1.55MM to $2.16MM (2014 vs. 2015)-Selected to turn around underperforming Commack branch; elevated Enterprise Service Quality Index score from 74 to 90 in 3 months’ time (ranked #2 in region); delivered annual ESQI score of 92 at Massapequa branch (ranked #1 in region)-Develop daily, weekly, and monthly plans to establish growth/profitability objectives and drive performance-Review financial reports to forecast and set goals for operating profits based off of gross costs and revenue-Provide profitable sales coaching, training, and motivation to staff with a focus on aggressive upselling and cross selling -Regularly develop top performers, including the top 3 employees in the region based on ability to sell and grow our branch; mentored and elevated 7 employees from Management Trainee to Assistant Manager and Branch Manager designation -Proactively volunteered test preparation assistance resulting in 20+ employees passing Manager eligibility testing-Deliver significant cost savings by emphasizing the importance of timely vehicle maintenance and properly shopping cars

Administrative responsibilities include complex calendar management, report distribution, meeting/conference room scheduling, ordering office supplies, inventory management and processing expense reports

Coordinate business planning with management to develop client base, market services and promote products. Support development for marketing campaigns, analyze business information, and recommend possible approaches to expand reach of company. Entrusted with verification of accurate billing and monitoring accounts for timely payments.

Maintain client records, oversee and review New Business input, set up case preparations, handle death claims, run illustrations, schedule exams, and maintain and manage billing for clients. Supervise all office and client activity while providing high level service support