Manage staff in accordance with organizations' policies and applicable regulations. Responsibilities include planning, assigning, and directing work, assessing performance and guiding professional development, rewarding and disciplining employees, addressing employee relations issues, and resolving problems.• Responsible for the day-to-day operations of the RPM and CCM programs.• Provides team leadership across geographic markets.• Participate in implementing/maintaining operational processes to ensure compliance to Company policy, legal requirements and regulatory mandates.• Participate in the selection for hiring new Care Navigators by conducting candidate interviews. Ensure that new employees are properly onboarded and trained.• Manage the quality-of-Care Navigator clinical work through regular reviews, evaluation of work product, and established KPIs.• Identifies quality risks and issues and creates appropriate corrective action plans to prevent or correct deficiencies in the performance of staff.• Ensure that staff is meeting defined workload and quality metrics through regular review and reporting of findings.• Work in collaboration with product science to develop training tools to assist patient consultations and internal team development.

• Protecting, promoting wellness, and optimizing health• Triaging patients by assessing severity of symptoms and referral to level of care• Alleviating suffering through nursing interventions and prescribed treatments• Partnering with the patient, their family and significant others• Documenting interventions and an individualized plan of care• Educating patient on their disease process• Assuring continuity of care• Educating patient and family in preventative care which promotes health and well being

Leads day to day management of all corporate real estate assets and support service functions*Develop and implement the optimal real estate strategy for all corporate real estate assets in the U.S. *Lead day to day management of acquisition, disposition and maintenance of corporate real estate assets across the U.S.*Establishes and monitors a wide variety of vendor relationships including food, conference, mail, and office equipment services.*Manages vendor relationships to ensure resources are deployed to meet organizational needs.

*Establishing a center of excellence for accounts payable, travel, expense management and Statement of Work team*Proactively identifying opportunities for process improvements within operations functions *Fostering and maintaining collaborative relationships with business partners, ensuring goals, customer satisfaction and improved business processes are achieved*Building reporting functions that provide actionable data on operational processes*Proactively managing high level, complex customer reporting issues*Ensuring compliance with appropriate policies and regulations and updating or modifying processes as well as policies

*Managed start-up of team including acquiring talent, developing processes and ensuring robust reporting existed*Worked with various executive team members to establish savings targets *Worked with key business owners to understand specifications and requirements *Supported annual sourcing strategy development, and identified opportunities for savings in the technology, financial and insurances services commodity*Managed Ameriprise offshore analytics team to quantify spend associated with each commodity*Led supplier negotiations and ensured execution of developed strategy

*Supported and consulted with 6 members of the executive leadership team to help form strategic and tactical business decisions that control expenses and support strategic objectives*+$310M core expense*Analyzed monthly expense results to understand variances and drive decisions to correct course, study root causes of issues and perform in-depth studies of current issues and trends *Created and maintained regular reporting of business and financial results, performed forecasting to model the potential future metric and financial outcomes of each staff group

*Acted as ongoing run-the-business liaison while the CFO was unavailable*Directly supported the Ameriprise CFO to ensure effective management of all responsibilities and accountabilities* Identified, solved and advanced key business items, and provided content direction in developing Ameriprise communication platform on strategy and business priorities to internal and external constituent*Provided thought leadership on critical strategic business content and key messages for CFO's written communications, speeches, presentations, employee town-halls and field communications as well as Board and Committee presentations*Ensured timely resolution of business issues*Provided leadership and oversight to Finance Leadership Development Program and MBA program

*Responsible for assisting the EVP, CFO in the overall management of the department *Managed day-to-day priorities, policy management and enforcement*Participated on key projects and ensured deliverables are met*Crafted communications & presentations for internal and external audiences*Interacted daily with LFOs and direct report team on customer, employee, and business issues*Managed special projects and initiatives*Organized key department activities

*Led a staff of ten whose primary purpose is to support the client accounting related to insurance and annuity products*Implemented and maintained a client accounting collection process for mutual funds, certificates, insurance, and annuities*Monitored and reported control and suspense activity for annuity and insurance account*Ensured accounting for new products and product changes/enhancements were appropriately tested and implemented for the seven life systems *Actively participated on all significant insurance and annuity systems projects*Managed daily system related issues that pertain to client accounting

Documentation of various retirement plans and tax regulations to various units* Coordinated retirement plan shareholder communication* Performed average cost calculations for shareholders and training to multiple areas* Federal, state, and shareholder tax reporting for mutual fund shareholders* Year end planning, testing and auditing* State abandoned property research and filing* Special projects related to tax regulations and issues* Daily federal withholding reconciliation

Responsible for overseeing all expenses related to employee benefits * Directed corporate tax programs* Prepared SARs, 401ks, and 125 plans* Responsible for overseeing monthly financial systems* Assisted in financial reporting and budgeting* Performed selling, general, administrative and interest forecasting