· Develop and maintain IT roadmaps, budgets, project resource plans.· Develop and support execution of multiple simultaneous projects and operational activities. · Partner with Business Executives down to Individual Contributors to advance IT capabilities in support of strategic business objectives.· Develop/co-manage key vendor relationships · Work closely with IT Salesforce Architects and Salesforce Delivery (developers, admins) to enable them to deliver on technical aspects of projects and ongoing maintenance activities for key solutions/systems· Primary point of contact for stakeholders, providing regular updates on project status, milestones, and any issues or concerns. Facilitate communication between technical teams, management, and other stakeholders.· Manage changes to project scope, schedule, or requirements. Assess the impact of change requests and work with stakeholders to prioritize and implement changes effectively.

• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop/implement solutions • Engage in efforts to establish scope and business case for new programs and initiatives • Identify and document functional and non-functional requirements • Work with business to refine requirements into a state that can be leveraged by delivery team (JIRA story creation) • Assist business in understanding the impact of their requests on the project, associated applications, and other business units • Assist with training end users on new features/capabilities • Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added • Assist users with best practices to improve and increase their knowledge of Salesforce • Develop a roadmap of projects and initiatives for new capabilities • Lead ongoing reviews of business processes and develop optimization strategies • Leverage existing tools and databases to analyze data for solution recommendations • Assist with project management activities for selected projects

• Lead and participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user/go-live training• Translate business requirements into well designed Salesforce solutions that best leverage the platform for clients.• Lead technical design sessions, designing and documenting technical solutions that are aligned with the client’s business objectives.• Work with clients and end-users to gather, understand and define business requirements• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for clients• Act as the liaison in understanding clients’ business information or process needs and communicate those needs to the technical team• Identify key business insights based on analyzing multiple data sources and collaborate with the client to carry out technology strategies

Success Manager assigned to 143 Manufacturing accounts ensuring customers drive value from their investment in Salesforce. Responsibilities include the following:• Build relationships with customers to understand business needs and present Salesforce solutions to meet their objectives• Work with Account team and extended Customer Success Group to plan for continued customer success, mitigate risk and address customer issues• Monitor customer usage data, health indicators, renewal dates and growthopportunities and translate into strategies for success• Recommend additional Salesforce products and services to assist customers withimplementation and ongoing business improvement efforts• Consult customer on industry best practices and resources available to assist in longterm success with Salesforce

Manage team of salesforce administrators and developers responsible for salesforce support including development of new functionality, daily change requests submitted by users, access management, user training, integration efforts and data management. Responsibilities include the following:• Analyze project requirements and develop project plan, facilitate meetings and prepare reports and presentations to communicate project status• Lead project and integration efforts and make recommendations on new solutions or enhancements based on assessment of business requirements• Conduct trainings to field staff on new objects and processes within Salesforce and Salesforce applications• Participate in development and UAT of Salesforce and SAP applications• Collaborate and consult with internal client groups to understand complex business needs and document requirements• Facilitate and maintain relationships between managed vendors, executive sponsors, and technology teams

Managed team of 5 responsible for contract and contract compliance including product quality assurance, mystery shop defaults, monthly and quarterly wholesale incentives, reconciliations, unamortized balance calculations, insurance compliance, regional program development, and monitoring completion of activities outlined in agreements. Responsibilities included the following:• Creation and development of Wholesale Marketing programs for various regions• Liaison with area managers and operations support coordinators to verify transactional data and contract data is accurate prior to distribution of agreements• Lead teams in development and documentation of new processes• Monitored compliance activities related to agreements and communicate with third party brands on behalf of Tesoro• Oversaw customer rebate and reconciliation processes to ensure customers are paid in timely manner• Monitored customer performance against contract requirements and issued necessary defaults• Developed agreement templates based on various marketing programs and offerings made by Account Representatives• Worked with Legal and Business Units regarding analyses of current agreements, identifying risks and implementing strategies around new offerings• Developed reports using extracted information from Tesoro databases and enterprise resource systems, i.e. CRM, CLM, SAP, and Salesforce

Provide assistance to Sales Manager, Director of Sales, Market Research Coordinator, and Area Director of Sales & Marketing Assist other associates and/or customers as much as possible in the absence of the sales manager Daily/weekly client engagement, assisting Managers with client follow up on outstanding leads, prospects and tentatives. Merge contracts & proposals for groups requiring 10 sleeping rooms or moreMaintain calendar for Sales ManagerOrganize client site visits, make reservations, and send amenity with personalized noteAnswer phones: direct calls to appropriate sales manager or determine and perform the necessary action for incoming calls Assess immediate situations and the priority of each; delegate when appropriate and provide independent follow through as required. Enter sales leads into data base and keep information current on each lead Heavy data input of leads, correspondence, and follow up information into Global Delphi

Creation and implementation of marketing plan for Kevin Durant summer basketball camp Working with intern team to complete weekly tasks and assignments Facilitating the day-to-day operations/logistics of camp

Sales role included new business production of auto, home, life, health, and bank  products  Customer service role included elevated service matters, reviews of current plans and  pivoting to additional products and coverage increases