Jacqueline Guy Email & Phone Number

United Arab Emirates

- Ensures that the guest receives the accommodation he/she is expecting.- Maintains an up to date knowledge of the hotel and local services and supplies information to respond to guest queries. - Maintains an awareness of guest profiles through Opera and up date guest history.- Deals swiftly, efficiently and sensitively to the guest complaints and ensures.

Dubai

• To ensure that all Front Office employees adhere to the department’s Standard OperatingProcedures at all times
• To work together with all other Front Office sections and hotel departments and to ensure thatall Front Office employees fully cooperate with staff from other sections and hotel departmentsat all times
• To respond orally to positive or negative feedback received directly from guests or via commentcards/feedback systems and to develop strategies to address potential service shortfalls
• To ensure that pre-shift and post-shift briefings are conducted with all Front Office employeesto make sure all necessary information is communicated,all problems are followed up andthat all employees are aware of.
• To ensure that guest profiles in hotel’s property management system are updated correctlyafter check-in and that all profiles are maintained, cleaned and merged correctly and regularly
• To review tomorrow’s reservations, transportation requests and room allocations to correctany mistakes before they affect a guest’s stay &to ensure that all special requests arecommunicated to all Reception employees.

Dubai

 Processes reservations by mail, telephone, telex, cable, fax or central reservation systemsreferral. Processes reservations from the sales office, other hotel departments,travel agents,companies and guests. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans..

Processes reservations by mail, telephone, telex, cable, fax or central reservation systemsreferral. Processes reservations from the sales office, other hotel departments,travel agents,companies and guests. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans. Knows.

Processes reservations by mail, telephone, telex, cable, fax or central reservation systemsreferral. Processes reservations from the sales office, other hotel departments,travel agents,companies and guests. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans. Knows.

Mombasa Kenya

- Is the hotels custodial / Ambassador of Guests comfort and well being.- Is often the bridge between the guest and the rest of the hotel. - To provide courteous, professional, efficient and flexible service at all times.- Is in charge of the Guest Relation team and supports the Front Office Manager with the execution of his duties and ensure that the.

Front Office Mombasa

- To work with the Assistant Front Office Manager and assist the Front Office Manager in efficiently managing the department according to the established concept statement providing courteous, professional, efficient and flexible service at all times, following our Standards of Performance.- To assign responsibilities to subordinates implementing Multi.