Jacqueline Hall

Jacqueline Hall Email and Phone Number

🌟 IT Professional | Founder | Six Sigma Green Belt | Eager to Learn and Grow in Network Management, Cybersecurity, and Cloud Computing πŸ’»
Jacqueline Hall's Location
Houston, Texas, United States, United States
Jacqueline Hall's Contact Details

Jacqueline Hall personal email

n/a
About Jacqueline Hall

I am a dedicated professional with a solid foundation in telecommunications and field services. At AT&T, I gained extensive hands-on experience as a Field Technician (Level 1) and Senior Field Technician (Level 2), where I honed my technical troubleshooting, installation, and customer service skills. In addition, I have had the privilege of serving as an Assistant Manager at Planet Homes Worldwide, where I enhanced my leadership abilities and managed day-to-day operations effectively.With a strong passion for IT, I recently earned my CompTIA A+ certification and completed the Cybersecurity Professional Certificate from Google. As I transition back to IT, I am actively seeking new opportunities where I can leverage my technical expertise, contribute to innovative teams, and grow professionally in the ever-evolving technology landscape.

Jacqueline Hall's Current Company Details

🌟 IT Professional | Founder | Six Sigma Green Belt | Eager to Learn and Grow in Network Management, Cybersecurity, and Cloud Computing πŸ’»
Jacqueline Hall Work Experience Details
  • Planet Homes Worldwide Llc
    Assistant Manager
    Planet Homes Worldwide Llc May 2020 - Nov 2024
    Houston, Texas, United States
    β€’ Manage and motivate a team of 5, providing guidance and training, setting clear expectations, and resolving conflicts.β€’ Assist in daily management of operations, ensuring all team members adhered to company policies and achieved performance goals, contributing to a 10% increase in overall efficiency.β€’ Collaborate with senior management to implement new strategies for improving customer satisfaction and streamlining workflows, resulting in a 15% boost in customer retention.β€’ Manage inventory, budgeting, and vendor relationships, ensuring cost-effective purchasing decisions while maintaining high standards of product availability and quality.
  • At&T
    Senior Field Service Technician
    At&T May 2016 - Mar 2020
    Houston, Texas, United States
    β€’ Provided on-site technical support for hardware installations, repairs, and upgrades, ensuring systems were operational with minimal downtime.β€’ Diagnosed and resolved complex network, hardware, and software issues in the field, collaborating with Level 3 support for advanced troubleshooting when necessary.β€’ Excelled at meeting tight deadlines and managing stress efficiently in high-pressure environments, consistently maintaining productivity and delivering high-quality results under demanding conditions.β€’ Configured and deployed network infrastructure, including routers, switches, and access points, ensuring optimal performance and connectivity for clients.β€’Provided high quality technical support and training to team members.
  • At&T
    Field Service Technician
    At&T Oct 2012 - May 2016
    Houston, Texas, United States
    β€’ Provided first-level technical support to end-users by diagnosing and troubleshooting hardware, software, and network issues, resolving 85% of issues on the first contact.β€’ Assisted users with password resets, system access, and application support via phone, email, and chat, maintaining an average response time of under 5 minutes.β€’ Documented all incidents, service requests, and resolutions in the ticketing system to ensure accurate tracking and follow-up for unresolved issues.β€’ Collaborated with Level 2 support and other IT teams to escalate complex issues, ensuring timely resolution and minimal disruption to business operations.

Jacqueline Hall Skills

Leadership Microsoft Office Management Project Management Troubleshooting Telecommunications Wireless Customer Service Voip Sales

Jacqueline Hall Education Details

Frequently Asked Questions about Jacqueline Hall

What is Jacqueline Hall's role at the current company?

Jacqueline Hall's current role is 🌟 IT Professional | Founder | Six Sigma Green Belt | Eager to Learn and Grow in Network Management, Cybersecurity, and Cloud Computing πŸ’».

What is Jacqueline Hall's email address?

Jacqueline Hall's email address is ja****@****att.com

What schools did Jacqueline Hall attend?

Jacqueline Hall attended Western Governors University, Per Scholas, Texas Southern University.

What skills is Jacqueline Hall known for?

Jacqueline Hall has skills like Leadership, Microsoft Office, Management, Project Management, Troubleshooting, Telecommunications, Wireless, Customer Service, Voip, Sales.

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